Account Manager - SMB
You manage and grow relationships with high-growth SMB customers. You serve as the primary point of contact throughout integration, launch, scaling, adoption, product expansion, and account management. You build executive and product relationships, identify upsell opportunities, lead renewals, support integrations, and solve complex customer challenges through cross-functional collaboration.
Responsibilities
- Own the overall relationship with a portfolio of SMB customers
- Build relationships with C-suite and product teams to retain and grow revenue
- Own revenue targets
- Identify and close new upsell opportunities
- Lead commercial negotiations for contract renewals
- Help customers integrate and launch
- Solve complex customer challenges through creative problem solving
- Work cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations
Requirements
- 2-4 years of relationship management and sales experience
- Customer empathy and commitment to customer success
- Ability to learn and understand APIs
- Familiarity with financial services and technical products
- Ability to build long-lasting relationships
- Strong sales, negotiation, and value-selling experience
- Executive-level written and verbal communication skills
- Relationship-building skills
- Retention and termination-save tactics
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)