Account Manager
Job Description
About us
At Softsource , we do our utmost to make life easier and more productive for Kiwi businesses. Founded in 2004, we are an ICT systems integrator providing specialist technology solutions, professional services, technical expertise and data centre services to the SMB, government and enterprise markets. New Zealand-owned and operated, we believe in working towards the greater good, fostering cooperation and tapping into the collective strengths of our team to offer our clients an extensive range of technology-based services.
About the role
We’re looking for an Account Manager to develop trusted, long-term customer relationships and deliver sustainable growth across an assigned portfolio. You’ll build a strong understanding of each customer’s business, technology environment and priorities, then connect those needs with Softsource services, solutions and vendor capabilities.
Acting as the primary commercial relationship owner, you’ll lead account planning, opportunity development and ongoing customer engagement. You’ll work closely with presales, delivery, managed services, procurement and vendor teams to provide a coordinated customer experience, retain existing business and identify opportunities that deliver value for both the customer and Softsource.
What we're looking for
What you'll be doing
Job Benefits
At Softsource we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:
• Opportunities for professional development and career advancement
• Flexible work arrangements to support work-life balance
• Employee recognition and reward programs
About us
At Softsource , we do our utmost to make life easier and more productive for Kiwi businesses. Founded in 2004, we are an ICT systems integrator providing specialist technology solutions, professional services, technical expertise and data centre services to the SMB, government and enterprise markets. New Zealand-owned and operated, we believe in working towards the greater good, fostering cooperation and tapping into the collective strengths of our team to offer our clients an extensive range of technology-based services.
About the role
We’re looking for an Account Manager to develop trusted, long-term customer relationships and deliver sustainable growth across an assigned portfolio. You’ll build a strong understanding of each customer’s business, technology environment and priorities, then connect those needs with Softsource services, solutions and vendor capabilities.
Acting as the primary commercial relationship owner, you’ll lead account planning, opportunity development and ongoing customer engagement. You’ll work closely with presales, delivery, managed services, procurement and vendor teams to provide a coordinated customer experience, retain existing business and identify opportunities that deliver value for both the customer and Softsource.
What we're looking for
- Proven experience in account management, business development or technology sales, ideally within an ICT solutions, managed services, cloud, software or hardware environment.
- Demonstrated ability to retain and grow customer accounts through strong relationship management and disciplined opportunity development.
- Experience coordinating sales opportunities involving technical specialists, commercial stakeholders and delivery teams.
- Experience preparing customer proposals, quotations, presentations or tender responses.
- Strong relationship-building and stakeholder management capability across business, commercial and technical audiences.
- Commercial acumen, including an understanding of revenue, gross margin, pricing, forecasting and sustainable account growth.
- Confident communication, presentation, negotiation, questioning and listening skills.
- Disciplined CRM, account planning, follow-up, pipeline management and forecasting practices.
- A collaborative, pragmatic and customer-focused approach, with the resilience to work to agreed targets in a changing environment.
What you'll be doing
- Build and maintain trusted, long-term relationships across an assigned customer portfolio.
- Understand customer business objectives, technology priorities, challenges and upcoming requirements.
- Develop and maintain account plans covering key stakeholders, current services, risks, opportunities and agreed engagement activity.
- Identify, qualify and progress opportunities across Softsource hardware, software, cloud, managed services and professional services.
- Lead opportunities through the sales lifecycle, engaging presales, technical, commercial and delivery specialists at the right time.
- Coordinate accurate and timely proposals, quotations, presentations, tenders and commercial responses.
- Maintain current CRM records, customer activity, opportunity next steps, pipeline and realistic sales forecasts.
- Work collaboratively with internal teams and vendor partners to deliver a coordinated customer experience and successful transition from sale to delivery.
- Proactively manage customer feedback, concerns, escalations and commercial or delivery risks.
- Deliver agreed sales, gross margin, retention, pipeline and customer outcomes while operating with integrity and commercial discipline
Job Benefits
At Softsource we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:
• Opportunities for professional development and career advancement
• Flexible work arrangements to support work-life balance
• Employee recognition and reward programs