Account manager Software Sales

Junior Account Executive / Account Manager

About the Company

A fast-growing AI consultancy and certified Platinum Partner of a leading global work-management and CRM platform, the company is also recognised as a CRM Specialist Partner. It helps businesses improve operations, streamline processes and implement digital solutions that support growth.

Through consulting, implementation and ongoing support, the company works with clients across a range of industries, helping them get more value from their technology. Its model combines strategic advisory, hands-on delivery and long-term partnership, and sales, consulting and implementation teams work closely together.

As demand for AI, automation and CRM-led transformation grows, the company is expanding its commercial team and is seeking a sales-minded professional to help win new clients and grow existing ones.

The Role

The company is hiring a proactive, commercially minded Junior Account Executive / Account Manager to support both new business development and the management and growth of existing client accounts.

This is a hybrid sales and account management role. The successful candidate will identify and close new business, build relationships with prospective clients, manage an existing portfolio and uncover upsell and cross-sell opportunities. The role suits someone who enjoys the full commercial cycle, from first conversation to a smooth handover into delivery.

Key Responsibilities

1. New Business Development

• Identify, prospect and engage potential customers through outbound outreach, inbound leads and follow-ups
• Manage the sales cycle from initial discovery and qualification through demos, proposals, negotiation and closing
• Understand prospects’ business needs, challenges and workflows to recommend suitable solutions
• Maintain an active pipeline and keep opportunities, activities and forecasts up to date in the CRM
• Work toward monthly and quarterly sales targets

2. Account Management & Growth

• Manage and develop an assigned portfolio of existing customer accounts
• Build strong client relationships and keep regular communication going to understand evolving business needs
• Identify opportunities for account expansion, upselling and cross-selling of subscriptions and professional services
• Monitor account health, engagement and renewal timelines, addressing retention risks proactively
• Coordinate with internal teams to resolve client issues and ensure a positive customer experience

3. Client Consulting & Solution Positioning

• Understand client processes and challenges to identify opportunities for improvement
• Position relevant software solutions, workflows and professional services based on client requirements
• Coordinate with consultants and implementation teams to scope solutions and prepare proposals where needed
• Ensure a smooth handover from sales to delivery and keep visibility on client expectations and commitments

4. Sales Operations & Reporting

• Maintain accurate CRM records, sales activities, account information and pipeline data
• Track sales performance, account growth, renewals and expansion opportunities
• Prepare regular pipeline and account updates for management
• Follow established sales and account management processes while identifying ways to improve them

Skills

Requirements

Must have

• 2–3 years of experience in SaaS sales, account management or a similar commercial role
• Fluency in both Arabic and English is mandatory, including written and verbal communication
• Experience managing sales opportunities from prospecting through closing
• Experience building customer relationships and identifying upselling or cross-selling opportunities
• Strong communication, negotiation, presentation and relationship-building skills
• Commercially minded, target-driven and comfortable working with KPIs
• Organised and proactive, able to manage multiple opportunities and accounts independently
• Comfortable working remotely and collaborating with cross-functional teams
• Experience using a CRM system to manage pipelines, activities and customer information

Nice to have

• Experience with work management or CRM platforms (monday.com experience is a plus)
• Background with a SaaS vendor, technology consultancy or software implementation partner
• Familiarity with consultative selling and solution-based sales
• Experience working with SMB and mid-market customers

Core Competencies

Consultative selling, relationship building, negotiation, presentation skills, commercial awareness, KPI and pipeline management, renewals and retention, bilingual client communication, and cross-functional collaboration.

What the Company Offers

• A fully remote working environment
• The opportunity to develop across both SaaS sales and account management
• Exposure to a diverse portfolio of clients and industries
• Training and enablement on a leading work-management platform and related solutions
• Room to grow professionally within an expanding AI consultancy

Location: Remote

Employment type: Full-time

Industry: IT Consulting / SaaS / AI & Automation / CRM

Career level: Entry to Mid Level (2–3 years)