Account Manager

Job purpose:

Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa, lifestyle brands, and similar partners) to ensure product availability, quality, timely replenishment, alignment with The X calendar, and smooth operational integration. The role focuses on transforming vendor interactions from ad-hoc communication into structured, predictable, and scalable partnerships, while also identifying and onboarding new brands through a structured pipeline.

Responsibilities:

1. Vendor relationship management
Own day-to-day communication with assigned vendors.
Build long-term, trust-based partnerships with clear points of contact.
Conduct regular check-ins (weekly/bi-weekly) with vendors.
Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs).

2. Item availability & follow-up
Track availability of all add-on SKUs.
Follow up on low-stock or at-risk items before shortages occur with warehouse team.
Confirm lead times and replenishment schedules.
Ensure discontinued or replaced items are communicated early.

3. Storage & stock model coordination
Work with Operations to define storage models per vendor:
Vendor-held stock
The X warehouse stock
Consignment stock
Ensure agreed stock quantities are respected.
Track aging stock and slow movers.

4. Pricing & commercial terms
Ensure updated price lists are always available.
Flag margin risks to management.

5. Quality & packaging control
Ensure items meet The X quality and brand standards.
Coordinate packaging improvements when needed.
Handle quality complaints with vendors and ensure closure.

6. Data & reporting
Maintain SKU lists and vendor master data in system.
Prepare weekly reports covering:
Stock status
Risks
New items
Operational issues
Prepare monthly vendor performance summaries.

7. New brand acquisition & pipeline management
Identify and approach new brands aligned with The X positioning.
Build and manage a structured pipeline for potential vendors and partners.
Conduct partnership meetings, negotiations, and onboarding discussions.
Track pipeline stages from lead ? negotiation ? onboarding ? live.
Coordinate with internal teams to ensure smooth brand launches and activation.

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
At least 1 year of experience in Account Management, Sales, or dealing with clients.
Strong communication and interpersonal skills.
Customer-oriented attitude with the ability to work independently and within a team.
Basic understanding of sales principles and customer service practices.
Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.