Account Manager
About TransPerfect
TransPerfect is the world's leading provider of language services and technology solutions. With over 120 offices worldwide, we partner with global industry leaders, including Fortune 500 companies, to deliver translation, localization, and business solutions across diverse industries.
Position Summary:
The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.
Position responsibilities:
Develop an effective understanding of the capability, benefits and competitive advantages of TransPerfect’s services
Identify prospective customers and individual organizations to focus on sales activities
Develop new client relationships via cold calling, Internet, and trade shows
In coordination with Sales Management, identify, qualify, develop and close sales opportunities
Promote and educate clients regarding TransPerfect’s services
Provide customer support and manage client expectations in liaison with the Production Management Team
Manage and control pricing and contractual issues by developing a thorough understanding of company procedures
Take an active role in learning about each client’s industry, business needs and company culture to identify new business opportunities and provide a high level of service
Perform other special projects or duties when required
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Essential skills and experience:
Interest in or previous experience in Strategic Business Development
Ability to build and maintain relationships
Superior written and spoken communication skills in English
Good analytical skills needed to project revenues, monitor budgets and other necessary calculations
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Minimum Bachelor’s Degree or its equivalent
Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service
Desired skills and experience:
Previous Account Management experience is beneficial