Account Manager

Who we are:

At THOMPSON we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities on a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

THOMPSON is seeking an Account Manager in a field marketing role. The Account Manager should be flexible, proactive, responsive, and organized. The Account Manager will establish excellent working relationships and immerse themselves in the advertising industry by asking questions, seeking new experiences, and subsequently building their knowledge base.

Who you are:

• Eager | Whether you're just starting out in your career, or a year or two into agency life, this role is best suited to someone who is ready and willing to learn. You are a go-getter attitude that sees no task as too small and a self-starter with excellent problem-solving skills.
• An Anticipator | You manage expectations by facilitating progress of the district account team and advising of any delays while proactively finding solutions for situations as needed. You also demonstrate the ability to juggle many projects at once while being able to prioritize each task.
• Detail-oriented | You have an eye for the details; checks and double checks any work, especially final deliverables for perfect accuracy. And you apply client brand identity and brand guidelines to all materials.
• Ego-less | We all wear the hats that need wearing- it’s a mentality that makes the district account team successful. You are driven, organized, and motivated with a genuine passion for success.

Where you will be working:

The Account Manager performs a crucial support role on the District Account Team. The District Account Team works from home offices across the country, supporting specific regional programs for our client. The Account Manager will also work from a remote home office and report to the Atlanta THOMPSON office.

What you’ll do:

• Learn and develop | In supporting the District Account Team, you’ll learn about multiple projects spanning traditional marketing, paid media campaigns, and special events.
• Support and Partner | In supporting the District Account Team, you’ll partner with other agency departments, outside agency partners, and clients across the district.
• Collaborate | In supporting the District Account Team, you’ll participate in client activities, both on an as-required basis and in conjunction with proactive opportunities to increase brand knowledge and client culture, or to promote career development.

What We’ll Expect From You:

• 1-2 years of advertising agency experience or relevant internships
• Proficient communication skills including both verbal and written
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook

• Excellent organizational and time management skills
• Openness to travel as position may require occasional travel
• Ability to work remotely across various time zones without in-person daily supervision
• Capable of working independently and confidently on multiple projects

Job Description:

The Account Manager plays a critical role in supporting the District Account Team (includes one Region Account Supervisor and three District Senior Account Managers) and the day-to-day activities required to effectively and efficiently execute yearly marketing plans.

In supporting the District Account Team, the Account Manager is responsible for providing the following contract-support services, to include but is not limited to:

• Manage the full scope of small-scale partnerships. Includes overseeing vendor relationships, hitting deadlines, monitoring budgets, supplying reporting, and providing status updates
• Participate in discussions during internal, vendor, and client meetings as well as creative brainstorming and client planning sessions
• Has base understanding of advertising, digital, and media industry trends/developments and uses this knowledge to present new ideas and best practices to the District Team
• Vet potential new partnerships
• Help create client-facing materials including partnership recommendations and performance reports
• Assist with the management of program tracker and program budgets
• Assist in the establishment and development of new processes/procedures
• Proactively seek and identify new opportunities within the District Team and broader agency team
• Prepare account service-related documents such as meeting agendas and recap notes
• Proof internal and external materials to ensure grammatical and formatting accuracy
• Assist with vendor set-up, purchase orders/contracts, proof of performance and billing in support of finance requirements
• Track deadlines as it pertains to client deliverables such as monthly performance reports and budget tracker reports
• Track production orders to ensure the budget is balanced and deliveries are received
• Facilitate simple client design requests such as ad resizes
• Ensure client contact lists remain up to date