Account Manager

THE PERFECT CANDIDATE - Hardworking, Positive Attitude, & Reliable!!!

ACCOUNT MANAGER ROLE

Key Responsibilities:
- Customer Service:
  - Serve in the lead role for all assigned client communication.
  - Fully leverage our relationships to benefit the customer and Yard Solutions for maintenance and snow removal.
  - Frequent and proactive communication with clients to build relationships.
  - Ensure customer expectations are met or exceeded.
  - Complete weekly onsite audit reports.
- Sales:
  - Propose enhancement sales to existing clientele by performing monthly walkthroughs.
  - Achieve enhancement sales goal of 33% of your portfolio’s budget.
  - Renew existing contracts to attain or exceed 95% retention.
  - Cultivate relationships with assigned clients to create sales opportunities within their portfolio.
- Invoicing:
  - Ensure that client's monthly invoice is accurate:
    - Pricing
    - Frequency
  - Coordinate with administrations to ensure that receivables are current.
- Service Partners:
  - Getting quotes and validating against the budget
  - Schedule service partners
  - Validate performance.
  - Review billing for accuracy.
- Coordinate with operations to ensure follow ups are performed as needed.
- Perform snow duties as assigned by the branch manager.

Valid driver's license
Three years' experience in landscape maintenance operation, preferably with a predominate maintenance installation focus.
Three years' experience in a customer service role
One year of landscape sales experience
Effective written and oral communication skills
Ability to push, pull, lift, or move up to 50 pounds unassisted.

See also