Account Service Manager
Chubb Global Services – North America is responsible for delivering Chubb’s products and services to global clients, supporting sophisticated risk management programs through the Chubb Global Network.
As a member of the Multinational Account Management Team, you will support the administration of Chubb Controlled Master Programs. Working with limited supervision, you will handle a variety of tasks to ensure effective program and service delivery.
Responsibilities include:
- Review and set up new and renewal multinational programs, ensuring compliance with Chubb Global Services’ timelines and quality standards.
- Prepare program notices and policy issuance instructions for bound programs.
- Track and manage the issuance of local policies, certificates, invoices, and premiums.
- Communicate and escalate outstanding items to ensure timely resolution and comprehensive account management.
- Foster strong working relationships with internal and external stakeholders.
- Participate in program-related meetings, such as binding, account status, pre-renewal, and stewardships.
- Oversee critical service activities, including managing delays within required timeframes.
- Collaborate with our Global Network to request and coordinate local insurance quotes and capability requirements.
- Bachelor’s degree in Business Administration or equivalent business experience.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent analytical skills, attention to detail, and experience with reconciliation tasks.
- Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).
- Outstanding written and verbal communication skills.
- Ability to quickly build rapport and instill confidence with clients, colleagues, and management.
- Effective team player.
- Comfortable working independently and adapting to a dynamic environment.
- High commitment to quality and accuracy.
- Ability to work under pressure and meet established deadlines and standards.