Accounts Receivable Assistant

The AR Assistant supports Omron Healthcare's accounts receivable operations.

This role provides the independent reconciliation, collections outreach, and third-party collection agency oversight that sits between that outsourced cash-application function and the general ledger.

Key Responsibilities

Collections & Customer Outreach

• Perform collection outreach (“touches”) for assigned transitioned accounts —— by phone and email to resolve past-due balances
• Monitor the ~42 transitioned customer accounts for timely payment; escalate aging and at-risk balances to the Accounting Manager or Controller
• Support resolution of deductions in partnership with Sales, Logistics / 3P providers, and the customer, per OHI protocols

Cash Application Reconciliation (Segregation-of-Duties Control)

• Independently reconcile cash application output — performed by the outsourced, AP-aligned team — against bank receipts and the AR subledger for assigned accounts
• Gather remittance backup as needed across customer portals (currently up to 12 distinct portals) and email-based MFA access to resolve unapplied cash and short-pay differences, reflecting the ongoing shift from check-based to electronic payments
• Research and resolve unapplied cash items and payment/invoice mismatches, including payments that cover multiple invoices and require line-by-line matching

Third-Party Collection Agency Oversight

• Manage the relationship with the third-party collection agency handling hard-collections referrals for assigned accounts — a responsibility being restored in-house after previously shifting to the shared-services Center of Excellence
• Reconcile agency remittances against the customer account, net of the agency's contingency fee, and track Omron's residual liability for balances the agency is unable to collect
• Escalate uncollectible balances for internal hard-collections follow-up

Deduction & Account Maintenance

• Investigate and resolve customer deductions (COOP, shortage claims, pricing disputes, fines) using the SupplyPike deduction management system
• Secure approval for and process credit memos for valid deductions in SupplyPike; dispute deductions considered invalid, with supporting documentation
• Process and document customer deductions; coordinate resolution with the Corporate Planning Associate (deductions support) and other internal stakeholders
• Maintain customer account files and supporting documentation for audit and month-end reconciliation
• Support monthly AR reporting and the reconciliation of AR to the general ledger for assigned accounts

EDUCATION, EXPERIENCE AND CERTIFICATIONS:

Education:

• High school diploma or equivalent required; Associate's degree in Accounting, Finance, or Business preferred

Experience:

• 1–3 years of experience in accounts receivable, collections, or general accounting support
• Experience reconciling cash receipts / remittances to customer accounts
• Experience navigating multiple online customer/vendor portals and multi-factor authentication (MFA) workflows preferred
• Experience with JDE or a similar ERP/AR system, and deduction management platforms such as SupplyPike, a plus

KNOWLEDGE, SKILLS AND ABILITIES - The responsibilities listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability necessary to satisfactorily and successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Technical Abilities: Knowledge of accounts receivable and collections processes; ability to reconcile cash receipts and deductions to customer accounts; working knowledge of Excel (lookups, basic formulas) for reconciliation; comfort with ERP/AR systems (e.g., JDE), the SupplyPike deduction management system, and multiple web-based customer portals.

Behavioral Profile: Attention to Detail, Reliability, Clear Written and Verbal Communication, Initiative, Discretion (handling sensitive account and credit information), Teamwork, Flexibility with scheduling.

QUALIFICATION REQUIREMENTS - The requirements listed below are representative of the physical and environmental factors the job holder will encounter. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Physical Requirements: While performing the responsibilities of the job, the employee is often required to talk, hear at normal speaking levels, sit and use their hands and fingers to type, handle or feel, including repetitive motions with the wrists, hands and fingers. Vision abilities required include close vision for extensive computer use, reading, and reviewing remittance documentation.

Environmental Factors: While performing the duties of this job, the employee is primarily in a general office environment. The noise level in the work environment is usually quiet to moderate. The position is not substantially exposed to adverse environmental conditions.

Schedule: Hourly, full-time; flexible schedule based on portfolio workload, with potential for hours to increase as additional accounts transition in-house.

Travel Requirements: None anticipated.

The pay Range for this role is $21.15 - $26.92 an hour, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for an annual performance-based bonus program. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.