Accounts Receivable Lead GSC
Description
The Account Receivable Lead GSC
Position Summary
The Team Lead - Billing is responsible for leading the end-to-end billing function and ensuring accurate, timely, and compliant invoice generation across service, pass-through, investigator float, milestone, and project-related billing activities. The role manages a team of billing analysts, partners with Project Managers, Finance, Business Development, and operational teams globally, and drives billing excellence through process optimization, automation, reporting, and stakeholder engagement.
The Team Lead plays a critical role in maintaining billing accuracy, minimizing revenue leakage, supporting cash flow objectives, and ensuring an exceptional customer experience through proactive invoice management and issue resolution.
Key Responsibilities
1. Billing Operations Management
Lead and oversee end-to-end customer billing activities across multiple business units and regions.
Ensure invoices are generated accurately and issued within contractual timelines.
Review billing events and supporting documentation prior to invoice release.
Validate milestone, time & materials, pass-through, investigator float, and ad-hoc billing transactions.
Ensure compliance with customer contracts, company policies, and financial controls.
Monitor invoice processing queues and ensure timely completion.
2. Team Leadership & People Management
Lead, mentor, and develop a team of Billing Analysts and Associates.
Conduct workload planning and resource allocation.
Monitor team productivity and service delivery metrics.
Provide coaching, training, and performance feedback.
Support employee development and succession planning.
Foster a high-performance and customer-focused team culture.
3. Stakeholder Management
Act as the primary escalation point for billing-related issues.
Partner with Project Managers to ensure billing readiness.
Collaborate with AR, AP, Treasury, Finance, and Business Development teams.
Build effective working relationships with external customers and sponsors.
Participate in customer calls related to invoice disputes and billing clarifications.
4. Revenue Assurance & Billing Controls
Ensure all billable activities are accurately captured.
Identify and address potential revenue leakage.
Review billing exceptions and adjustments.
Support credit note reviews and billing corrections.
Ensure complete audit trails and documentation are maintained.
5. Reporting & Financial Analysis
Prepare and review weekly and monthly billing reports.
Monitor billing performance against KPIs.
Provide revenue and billing trend analysis to management.
Track aged unbilled balances and billing backlogs.
Support month-end and year-end close activities.
6. Process Improvement & Automation
Identify opportunities for process standardization and automation.
Drive continuous improvement initiatives within the billing function.
Support ERP and system enhancement projects.
Develop and maintain billing SOPs and process documentation.
Promote best practices across global billing teams.
7. Quality & Compliance
Ensure billing activities comply with internal controls and audit requirements.
Maintain high levels of invoice accuracy and quality.
Support internal and external audits.
Ensure confidentiality of financial and customer information.
Minimum Qualifications
Education
Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or a related discipline.
MBA Finance, CA, CMA, ACCA, CPA, or equivalent qualification is preferred.
Experience
7-10 years of experience in Billing, Accounts Receivable, Revenue Operations, or Finance Shared Services.
Minimum 3 years of team leadership or supervisory experience.
Experience working in multinational and shared service environments.
Exposure to project-based billing models preferred.
Experience working with global stakeholders across APAC, Europe, and North America.
Technical Skills
Billing & Finance
Customer Billing
Revenue Recognition Fundamentals
Contract and Milestone Billing
Pass-Through Billing
Investigator Float Management
Credit Notes & Adjustments
Reconciliations
Financial Reporting
Systems
Salesforce
FinancialForce
NetSuite
SAP
Oracle
Microsoft Dynamics
Advanced Excel
Pivot Tables
XLOOKUP / VLOOKUP
Power Query
SUMIFS
Dashboard Creation
Data Validation
Financial Analysis
Behavioral Competencies
Leadership and Team Development
Strong Communication Skills
Stakeholder Management
Analytical Thinking
Problem Solving
Attention to Detail
Customer Focus
Time Management
Process Improvement Mindset
Decision Making
Key Performance Indicators (KPIs)
Invoice Accuracy Rate
Billing Timeliness
Monthly Billing Achievement
Unbilled Revenue Reduction
Billing Backlog Management
Customer Query Resolution Time
Credit Note Reduction
Team Productivity Metrics
Stakeholder Satisfaction
Process Improvement Contributions
Preferred Industry Experience
Candidates with experience in the following industries will be highly regarded:
Clinical Research Organizations (CRO)
Pharmaceutical & Life Sciences
Professional Services
Consulting
Healthcare Services
Shared Service Centers
Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.
Responsibilities:
Key Responsibilities
1. Billing Operations Management
Lead and oversee end-to-end customer billing activities across multiple business units and regions.
Ensure invoices are generated accurately and issued within contractual timelines.
Review billing events and supporting documentation prior to invoice release.
Validate milestone, time & materials, pass-through, investigator float, and ad-hoc billing transactions.
Ensure compliance with customer contracts, company policies, and financial controls.
Monitor invoice processing queues and ensure timely completion.
2. Team Leadership & People Management
Lead, mentor, and develop a team of Billing Analysts and Associates.
Conduct workload planning and resource allocation.
Monitor team productivity and service delivery metrics.
Provide coaching, training, and performance feedback.
Support employee development and succession planning.
Foster a high-performance and customer-focused team culture.
3. Stakeholder Management
Act as the primary escalation point for billing-related issues.
Partner with Project Managers to ensure billing readiness.
Collaborate with AR, AP, Treasury, Finance, and Business Development teams.
Build effective working relationships with external customers and sponsors.
Participate in customer calls related to invoice disputes and billing clarifications.
4. Revenue Assurance & Billing Controls
Ensure all billable activities are accurately captured.
Identify and address potential revenue leakage.
Review billing exceptions and adjustments.
Support credit note reviews and billing corrections.
Ensure complete audit trails and documentation are maintained.
5. Reporting & Financial Analysis
Prepare and review weekly and monthly billing reports.
Monitor billing performance against KPIs.
Provide revenue and billing trend analysis to management.
Track aged unbilled balances and billing backlogs.
Support month-end and year-end close activities.
6. Process Improvement & Automation
Identify opportunities for process standardization and automation.
Drive continuous improvement initiatives within the billing function.
Support ERP and system enhancement projects.
Develop and maintain billing SOPs and process documentation.
Promote best practices across global billing teams.
7. Quality & Compliance
Ensure billing activities comply with internal controls and audit requirements.
Maintain high levels of invoice accuracy and quality.
Support internal and external audits.
Ensure confidentiality of financial and customer information.
Minimum Qualifications & Experience:
Minimum Qualifications
Education
Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or a related discipline.
MBA Finance, CA, CMA, ACCA, CPA, or equivalent qualification is preferred.
Experience
7-10 years of experience in Billing, Accounts Receivable, Revenue Operations, or Finance Shared Services.
Minimum 3 years of team leadership or supervisory experience.
Experience working in multinational and shared service environments.
Exposure to project-based billing models preferred.
Experience working with global stakeholders across APAC, Europe, and North America.