ACT Team Lead (RN, LCSW, LMFT, LPC)

Job Summary: Manages and directs the clinical activities and daily operations of a comprehensive behavioral health program. Oversees the program’s policies regarding participant involvement, requirements and staff expectations. Supervise, plan and evaluate work activities of assigned staff.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Health Operations /Management

• Responsible for supervision, management and day to day operations of Behavioral Health Services.
• Directs all programs and ensures services are timely, customer-oriented and evidence-based.
• Establishes program goals, strategies and priorities.
• Strives for outcomes and organization efficiency.
• Facilitates communication within the unit(s)/agency on a specific case level as well as on a procedure/policy level.
• Oversees the program planning, budget development and evaluation activities.
• Attends Team meetings

Quality and Compliance

• Monitors services for compliance and quality assurance
• Evaluates, facilitates and monitors documents in Electronic Medical Record
• Ensures behavioral health services are in full compliance with applicable accreditation/statutory/contract requirements.
• Participates in and supports internal quality and compliance audits and associated corrective actions necessary to bring programs in compliance.
• Works in partnership with QA Director to promptly address any external audit findings requiring corrective action.
• Communicates and trains supervisors and staff regarding changes in policies and procedures pertaining to quality and compliance.
• Makes recommendations for policy/procedure development and/or revision and advocates for changes as appropriate. Ensures uniform interpretation of program policy and procedures.
• Conducts research required in planning and evaluating the program.

Supervision/Staffing/Workplace Environment

• Provide programmatic guidance to staff.
• Supervises staff, monitoring and coaching productivity measures.
• Manages staff and directs administrative activities for a social services delivery program.
• Conducts staff performance evaluations and ensures all job descriptions and evaluations are competency-based.
• Builds and encourages a cooperative team-oriented environment within unit(s) Directs and reviews work assignments.
• Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees.
• Works with HR to follow best practices for workers’ compensation, and safety.
• Ensures staff participation in safety training, health and wellness programs.
• Assists HR as needed in resolving employee grievances/disputes.
• Collaborates with HR and SMT efforts to attract, hire and retain diverse talented employees within the BH workforce.

Data-Driven Decision-Making

• Utilizes data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and/or compliance, including use of Key Performance Indicators (KPI) and Balance Scorecard.
• Utilizes national benchmark data, when available to establish organizational performance data.

Training and Development

• Recommends, creates, evaluates and participates in staff development
• Trains, motivates and promotes skills development among behavioral health program staff.
• Ensures training and supervision is embedded in Gateway’s onboarding process for new BH staff.
• Participates in and contributes to quarterly Leadership Training.

Communication

• Communicates in a manner that is clear, concise and facilitates the organizations goals, both orally and written.
• Responds to internal and external customers by returning phone calls and emails promptly.
• Builds and maintains effective working relationships with other agencies, assures coordination of services, and increases public awareness and support.
• Conducts outreach to increase public awareness and support for specialized program area.
• Performs job responsibilities with minimal supervision.

Required Knowledge & Skills:

• Knowledge of agency’s vision, mission statements, and history.
• Knowledge of agency’s policies, procedures, goals, and priorities.
• Knowledge of State and Federal rules, regulations, laws and standards related to program area.
• Knowledge of software applications related to program area.
• Knowledge of evaluation methodologies for program areas.
• Ability to interpret state and federal rules, regulations, laws and policies to ensure all offices are operating uniformly.
• Ability to audit and monitor service provider budgets.
• Ability to analyze programs for compliance with rules, regulations, laws, and standards.
• Ability to evaluate, research and write policies and procedures.
• Ability to organize information and manage time.
• Ability to educate the public on availability of programs and services.
• Ability to interpret data and reports related to program.
• Ability to audit services to ensure compliance and quality assurance.
• Ability to identify and make use of resources to assist in planning and evaluating programs.

Competencies:

• Communication
• Accountability/Responsibility
• Cooperation/Teamwork
• Creative Thinking
• Customer Service
• Dependability
• Flexibility
• Initiative
• Analytical Data Gathering
• Job Knowledge
• Judgement
• Professionalism
• Quality/Quantity of Work
• Leadership/Supervision