Actimize DevOps & Batch Support Analyst
Key Responsibilities:
- Program & Project Leadership
- Lead end-to-end delivery of AIOps and AI transformation initiatives.
- Develop and manage project plans, schedules, budgets, resources, and milestones.
- Establish project governance frameworks and reporting mechanisms.
- Define project scope, objectives, deliverables, assumptions, and dependencies.
- Ensure alignment between business objectives and technology implementation activities.
- Drive successful adoption of AI-powered operational capabilities across support teams.
- Stakeholder Management
- Manage relationships with customer leadership, IT Operations teams, Service Management teams, cloud teams, and implementation partners.
- Serve as the primary point of contact for project governance and delivery oversight.
- Facilitate steering committee meetings and executive reviews.
- Communicate project progress, risks, issues, and decisions to stakeholders.
- Ensure business and operational teams remain aligned throughout the transformation journey.
- AIOps Transformation Management
- Drive implementation of AI-driven operational use cases including:
- Incident Intelligence
- Event Correlation
- Alert Noise Reduction
- Root Cause Analysis
- Predictive Monitoring
- Automated Remediation
- Knowledge Management Automation
- AI-assisted Service Desk Operations
- Coordinate deployment of AI agents and Copilot-based operational assistants.
- Ensure use cases are prioritized based on business value and operational impact.
- Track realization of expected benefits and KPIs.
- Governance, Risk & Compliance
- Establish project governance structures and reporting frameworks.
- Identify delivery risks, dependencies, and mitigation strategies.
- Manage change requests, scope variations, and project escalations.
- Ensure compliance with organizational standards, security policies, and AI governance requirements.
- Maintain project documentation and audit readiness.
- Change Management & Adoption
- Drive organizational change management activities.
- Ensure operational teams are prepared for AI adoption.
- Coordinate training, communication, and awareness programs.
- Monitor adoption metrics and user feedback.
- Support transition into Business-as-Usual (BAU) operations.
- Reporting & Executive Communication
- Prepare and present:
- Project Status Reports
- Steering Committee Updates
- Executive Dashboards
- Risk and Issue Logs
- Financial Reports
- Benefits Realization Reports
- Change Management Updates
- Program Health Assessments
- 10+ years of project or program management experience.
- Proven experience delivering Infrastructure Transformation, ITSM Transformation, or Cloud Transformation programs.
- Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.
- Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.
- Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
- Familiarity with AI, automation, and digital transformation initiatives.