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Gratitude Inc

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(ACTIVE) IT Business Analyst - US Healthcare | Hybrid

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Summary

Hybrid IT Business Analyst in Davao City working on US healthcare projects (payer/provider/health tech). The role drives IT, digital transformation, and process improvement initiatives using Agile and Waterfall, manages cross-functional stakeholders, and presents findings to clients and executives.

Qualifications:

Required:

• Graduate or Master’s Degree with 5 years in Information Technology, Computer science Engineering with at least 2+ years in US healthcare (CPO/BPO, payer, provider, or health tech).

• Experience working on IT, digital transformation, or business process improvement projects.

• Experience in Agile and Waterfall methodologies.

• Exposure to cross-functional and stakeholder management activities.

• Excellent storytelling and presentation skills; ability to engage clients, executives, and technical audiences.

Preferred:

• PMP, PRINCE2, Agile / Scrum Certifications, ITIL and Lean Six Sigma.

• Familiarity with productizing AI/ML and agentic systems in healthcare operations.

• Data analytics and reporting experience.

• Change management exposure.

• Process automation experience.

Recruitment Process:

• Validation

• Zwayam profile creation

• HR Interview

• Hiring Manager Interview

• Onboarding

Skills

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