Admin Executive (Learning Operations Support) @ Central - East

In this role, you will support learning operations, instructional design, leadership development, event management, training budget management and quality assurance. It is an opportunity for a motivated individual to gain broad exposure across learning and development functions while contributing to organisation-wide capability development.

Job Scope:

Learning & Development Administration

• Monitor completion of mandatory e-learning modules and send reminders on overdue completions.
• Send “Welcome Pack” emails to new hires and keep the L&D Handbook up to date as an onboarding reference.
• Keep attendance records for learning and leadership development programmes.
• Manage electronic records in e-Registry and the L&D SharePoint.
• Administer FormSG forms and make sure responses are captured and organised accurately.
• Arrange daily meal indents for office-based staff.

Learning & Leadership Development Programmes (including Academy programmes)

• Coordinate about 40 learning and leadership development events a year from start to finish.
• Manage registrations, venue bookings, meal indents, and buying souvenirs and awards.
• Prepare presentation materials and training resources, and support rehearsals.
• Handle event-day logistics, set-up and support for trainers.
• Book flights for about 15 overseas learning trips a year, following travel policies.
• File acknowledgement emails and submit nomination documents to HROD.

Course Quality Assurance & Evaluation

• Run learner feedback surveys and post-programme evaluations, and consolidate the results for course and programme reviews.
• Keep course QA documents (e.g. approved course outlines and assessment plans) organised, audit-ready and easy to retrieve for TPQA purposes.

Training Budget Management

• Compile and maintain the Training Budget Dashboard, consolidating how budget is used across learning activities.
• Track unit expenditure, keep accurate expenditure records and support reporting.
• Flag variances and anomalies to management.

Workforce Management System & Internal Job Postings

• Keep workforce records in the Workforce Management System accurate and current, and escalate discrepancies.
• Open and manage internal job posting exercises, including timely publication of vacancies and tracking of applicant records and status.

Process Improvement & Digitalisation

• Support users and help improve administrative data processes and workflows.

Requirements:

Core Competencies

• Clear, concise written and verbal communication.
• Strong interpersonal skills and confidence working with a multi-generational workforce across functions.
• Analytical thinking and close attention to detail.
• Good planning, organisation and project coordination, with the ability to juggle multiple priorities and meet deadlines.
• Collaborative and stakeholder-focused, and able to work independently.
• Learning agility, initiative, and willingness to try new tools and approaches.
• Creative, user-centred problem-solving to improve learning experiences and processes.

Technical Competencies

• Proficient in Microsoft 365, particularly Excel, PowerPoint, Word and Forms.
• Familiar with digital communication channels such as email EDMs and Telegram.
• Interest in AI-enabled productivity tools, workflow automation and digital learning technologies.
• Advantageous:Data visualisation tools (e.g. Power BI, Tableau)Survey tools, learning management systems, content authoring tools or project management platformsBasic data cleaning, descriptive analysis or research methods

Other Information:

• Main office: Toa Payoh
• You may need to travel occasionally to OBS campuses, including Pulau Ubin, East Coast, Punggol Reception & Activity Centre and OBS@Coney.
• Staff ferry and bus transport to Pulau Ubin and OBS@Coney run from designated pick-up and drop-off points.

Working Hours:
Mon to Thur: 0830hrs - 1800hrs
Fri: 0830hrs - 1730hrs

Salary: $2800 to $3100/month
Contract Period: 6 months

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI