sales coordinator

Job Description & Requirements

Overview:

Lush Platters is the pioneer of luxury cheese platters and grazing tables in the Little Red Dot, offering a fresh and creative approach to catering for private and corporate events. We take pride in consistently delivering fresh, delicious, and high-quality food, paired with creative visual displays and exceptional customer service. We are looking for a Customer Service/Admin Executive to join our team and ensure the smooth running of our operations.

Key Responsibilities:

Oversee Operations

- Manage the day-to-day operations in the office, ensuring smooth workflow across all functions.

- Coordinate with team members to ensure efficient event planning, logistics, and client services.

- Assist with catering operations, ensuring high-quality standards are met.

Client and Event Management

- Support corporate clients with event planning, organisation, and coordination, ensuring all needs are met.

- Work closely with clients to provide personalised quotes and invoices for services.

- Coordinate event logistics, including driver schedules and delivery arrangements, ensuring timely execution.

Financial and Administrative Duties

- Handle quoting, invoicing, and payments, ensuring accuracy in all financial transactions.

- Assist with basic accounting tasks such as tracking invoices and payments.

- Perform inventory audits and monitor stock levels, ensuring all necessary supplies are ordered and replenished.

- Assist staff with monthly expenses and claims.

Compliance and Standards

- Ensure all operations meet company standards and comply with health and safety regulations.

- Drive adherence to Standard Operating Procedures (SOPs), policies, and service standards across the team.

- Regularly audit safety, hygiene, and service practices to maintain compliance with internal and external regulations.

Team Collaboration

- Build strong working relationships with team members, other departments, and vendors to ensure smooth communication and cooperation.

Customer Care

- Ensure excellent customer care by addressing client inquiries, resolving complaints, and delivering exceptional customer experiences.

- Maintain a positive and professional approach when dealing with both customers and colleagues.

Requirements and Skills:

- Proven experience in an administrative or office management role (experience in event planning is a plus).

- Proficiency in MS Office and general office management systems and procedures.

- Strong time management and organisational skills with the ability to prioritise multiple tasks.

- Excellent written and verbal communication skills.

- Attention to detail and problem-solving abilities.

- Comfortable managing a multicultural team and fostering a collaborative environment.

- Experience in managing budgets, quoting, and invoicing.

- Flexibility to work rotating shifts, including weekends and public holidays as needed.

Join Our Team:

We offer a dynamic work environment and the opportunity to be part of an award-winning team known for its creative flair and dedication to quality. The position requires a 5.5-day work week, with weekend shifts on rotation.

Apply Now:

If you share our passion for creativity, food, and delivering outstanding service, send your CV to us today wynona@lushplatters.com and take the first step towards joining our team at Lush Platters!