Admin / HR / IT Support

Recruitment & Onboarding

• Coordinate end-to-end recruitment activities for assigned positions.
  
• Prepare and publish job postings across approved recruitment platforms.
  
• Screen resumes against established job requirements.
  
• Coordinate interviews between candidates and hiring managers.
  
• Communicate professionally with candidates throughout the recruitment process.
  
• Maintain candidate records and recruitment trackers.
  
• Coordinate reference and background verification where required.
  
• Prepare offer letters and other employment-related documents using approved templates.
  
• Coordinate joining formalities and new employee onboarding.
  
• Ensure new employees receive required policies, system access, equipment information, and orientation materials.
  
• Maintain accurate records of vacancies, candidates, offers, and new hires.
  

HR Administration

• Maintain confidential employee personnel files and HR records.
  
• Prepare employment letters, confirmation letters, experience letters, and other routine HR documentation.
  
• Track attendance, leave, probation periods, employee documentation, and other HR milestones.
  
• Assist with benefits enrollment and employee benefit administration where applicable.
  
• Maintain employee information in HR systems and internal trackers.
  
• Coordinate payroll-related employee changes with the appropriate payroll or finance team.
  
• Assist with employee engagement and internal communication initiatives.
  
• Support performance-review administration and documentation.
  
• Assist with implementation and communication of HR policies and procedures.
  
• Handle employee information with a high degree of confidentiality and discretion.
  

Administration & Operations

• Support day-to-day office and administrative requirements.
  
• Manage calendars, meetings, correspondence, and documentation as required.
  
• Prepare reports, trackers, presentations, and spreadsheets.
  
• Maintain organized electronic files and records.
  
• Coordinate with internal departments and external vendors.
  
• Monitor assigned administrative tasks and ensure timely follow-up.
  
• Assist management with operational and special projects.
  
• Identify opportunities to improve administrative and HR processes.
  
• ​Support the team with other duties based on business requirements.
  

• Coordinate the setup, modification, and removal of employee user accounts, email accounts, software access, and system permissions.
  
• Arrange laptops, computers, accessories, and other technology requirements for new and existing employees.
  
• Provide first-level support for common hardware, software, email, printer, internet, and connectivity issues.
  
• Administer routine Microsoft 365 applications and user access, including Outlook, Teams, OneDrive, and SharePoint, within approved authorization levels.
  
• Maintain an accurate inventory of IT equipment, software licences, assigned devices, warranties, and access records.
  
• Coordinate escalated technical issues, repairs, software installations, and system changes with external IT vendors or service providers.
  
• Support data-security practices, password and access controls, backups, device updates, and employee compliance with IT policies.
  
• Prepare and maintain IT procedures, setup checklists, troubleshooting guides, and related documentation.
  

Requirements

• Bachelor’s degree or diploma in Human Resources, Business Administration, Commerce, Management, Information Technology, or a related discipline.
  
• 1 to 3 years of HR, recruitment, administration, IT support, or a related coordination role is preferred.
  
• Understanding of basic HR, recruitment, user-access administration, and IT support processes.
  
• Excellent written and verbal English communication skills.
  
• Strong interpersonal skills and professional telephone/email etiquette.
  
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, and general computer systems.
  
• Experience with recruitment platform, Microsoft 365 administration, help-desk tools, or IT asset tracking is an asset.
  
• Strong organizational and documentation skills.
  
• Excellent attention to detail.
  
• Ability to manage multiple priorities and deadlines.
  
• Strong follow-up skills and sense of accountability.
  
• Ability to exercise discretion when handling confidential employee information.
  
• Ability to work independently while collaborating effectively with managers and team members.
  
• Positive, professional, and service-oriented approach.