Administrative Coordinator I

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers.

Duties/Responsibilities:

• Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
• Welcomes and assists customers, visitors and vendors.
• Retrieves information as requested from operating system, email, and company ticketing system.
• Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
• Reviews and communicates with customers on outstanding balances in effort to collect monies.
• Communicates with Administrative Supervisor and other Management any concerns or issues.
• Request and apply payments to customer accounts in real time.
• Performs other duties as assigned.