Administrative & Customer Service Executive (Entry Level / Fresh Graduates Welcome)

Job Summary

We are seeking a motivated and customer-focused individual to manage customer communications, coordinate appointments, prepare documents, and support daily administrative tasks in a dynamic team environment. Fresh graduates are encouraged to apply.

Responsibilities

• Perform daily administrative and office support tasks to ensure smooth operations
• Handle customer enquiries via phone, WhatsApp, email, Facebook, company website, and other online platforms promptly and professionally
• Follow up with customers on appointments, quotations, and job progress to maintain clear communication
• Prepare accurate quotations, invoices, receipts, and other administrative documents for customer transactions
• Coordinate customer appointments and schedule technicians’ daily work to optimize service delivery
• Maintain and update customer records, filing, and data entry with accuracy
• Assist in purchasing processes, inventory record keeping, and general office administration
• Deliver excellent customer service before and after sales to enhance customer satisfaction
• Support management with administrative and operational duties as needed
• Perform other ad-hoc duties assigned to support team objectives

Required competencies and certifications

• Basic knowledge of Microsoft Office applications including Word, Excel, and Outlook
• Good communication and interpersonal skills to engage effectively with customers and team members
• Ability to communicate confidently in English; Mandarin proficiency is an advantage for Mandarin-speaking customers
• Customer service orientation with a positive attitude
• Strong organizational skills with the ability to multitask and work independently or collaboratively

Preferred competencies and qualifications

• Minimum Nitec, Higher Nitec, Diploma, or equivalent qualification
• Fresh graduates are welcome to apply and will receive training

Other Information

Benefits

• Monthly Salary: SGD 2,000 – SGD 2,500 (depending on qualifications and experience)
• On-the-job training provided
• Career growth and development opportunities
• Friendly and supportive working environment
• Performance bonus (subject to company and individual performance)
• Annual Leave and Medical Leave according to company policy

• Employment Type: Full-Time
• Location: Singapore