Administrative Specialist
Summary
Provide front-desk and administrative support for a behavioral health clinic, greeting clients, scheduling appointments, managing records, and ensuring HIPAA compliance in a fast-paced healthcare setting.
Community Health Alliance is seeking a friendly, organized, and customer-focused Administrative Specialist to join our behavioral health team. As the first point of contact for many of our clients, you will play an essential role in creating a welcoming experience while supporting the daily operations of our outpatient and community-based programs.
If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to have you on our team.
Why Join Community Health Alliance?
At Community Health Alliance, our Administrative Specialists are more than office professionals—they are an important part of each client's recovery journey. Your kindness, professionalism, and organizational skills help ensure individuals receive timely access to the care they need while supporting a collaborative team dedicated to improving lives.
We provide a comprehensive benefits package designed to support you and your family.
We offer:
- Affordable medical, dental and vision insurance
- Company paid Health Reimbursement Arrangement (HRA)
- Generous paid time off (PTO) & paid holidays
- Retirement plan with company match – up to 6%
- Company paid life insurance
- Mileage reimbursement
- A collaborative and mission driven culture
- Opportunities for professional growth and development
- Employee training and continued education opportunities
What You'll Do
As an Administrative Specialist, you will:
- Welcome clients, visitors, and community partners while providing exceptional customer service in a professional and compassionate environment.
- Answer incoming calls, schedule appointments, manage calendars, and assist clients with accessing behavioral health services.
- Complete patient registration, verify demographic information, and support the intake and admissions process.
- Maintain accurate electronic health records, patient accounts, and administrative documentation in a timely manner.
- Manage waitlists, coordinate appointment scheduling, and communicate with clients regarding upcoming services.
- Collaborate with clinical and administrative staff to ensure efficient office operations and a positive client experience.
- Maintain office supplies, reception areas, and administrative records to support daily program operations.
- Assist with reports, data tracking, special projects, and other administrative functions as assigned.
- Protect client confidentiality while ensuring compliance with HIPAA, 42 CFR Part 2, and organizational policies.