Administrative Supervisor

Note\: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at\: https\://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=26142483&tz=GMT-07:00&tzname=America/Denver

Lead a team that helps protect the public, strengthen Montana’s workforce, and uphold professional integrity across the state. As an Administrative Supervisor in the Professional Licensing Bureau, you will guide staff who support Montana’s professional and occupational licensing boards, helping ensure licensing operations are organized, transparent, responsive, and consistent with law. Your leadership will directly support public confidence in licensed professions and the systems that protect the health, safety, and economic well being of Montanans. This is an opportunity to lead with purpose in a collaborative public service environment that values accountability, continuous improvement, employee development, and excellent customer service.

MISSION STATEMENT\:

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

POSITION OVERVIEW\:

The Professional Licensing Bureau, within the Employment Standards Division, supports Montana’s professional and occupational licensing boards in carrying out their statutory responsibilities. The bureau oversees licensing activities, board meetings, board actions, public records, communications, and administrative processes that allow boards to effectively oversee licensed professions and occupations.

The Administrative Supervisor leads members of the Executive Officer and Board Meeting Executive teams, which provide direct administrative, operational, and governance support to multiple licensing boards and programs. This position establishes priorities, develops staff, monitors performance, and helps ensure that board related activities are completed accurately, consistently, and in accordance with applicable laws, administrative rules, department policy, and established procedures.

Working closely with bureau, division, and department leadership, the Administrative Supervisor identifies operational risks and opportunities, strengthens standard practices, supports fiscal accountability, and promotes high quality service to board members, licensees, applicants, and the public. This role is central to advancing transparent governance, efficient licensing operations, reliable public records, and confidence in Montana’s professional licensing system.

WHAT’S IN IT FOR YOU\:

• Meaningful public service\: Lead work that supports licensing programs intended to protect Montanans, strengthen public confidence, and promote professional standards across a broad range of occupations and professions.
• Visible statewide impact\: Influence the quality, consistency, and responsiveness of services provided to licensing board members, licensed professionals, applicants, businesses, and members of the public throughout Montana.
• Purpose driven leadership\: Supervise and develop a professional team responsible for supporting Executive Officers, coordinating board meeting activities, implementing board actions, and maintaining sound administrative processes across multiple boards.
• Complex, rewarding work\: Apply leadership, regulatory analysis, organizational planning, fiscal oversight, records management, communication, and problem solving skills to work that is varied, meaningful, and directly connected to public trust.
• Professional growth\: Deepen expertise in public administration, employee development, licensing operations, board governance, regulatory compliance, public records, fiscal management, and continuous process improvement.
• Collaborative environment\: Work alongside Executive Officers, Board Meeting Executives, board members, bureau leadership, division leadership, department leadership, and other public service professionals committed to accurate information, consistent practices, and responsive service.
• State employment benefits\: Enjoy the stability and benefits of State of Montana employment, including health coverage, retirement, paid leave, learning opportunities, and support for career development.

ESSENTIAL FUNCTIONS\:

• Lead and develop staff\: Supervise, coach, mentor, train, evaluate, and support the professional growth of Executive Officers and Board Meeting Executives. Establish clear expectations, provide regular feedback, address performance concerns, recognize accomplishments, and promote a workplace culture grounded in accountability, professionalism, inclusion, collaboration, and continuous improvement.
• Establish operational priorities\: Set, communicate, and adjust work priorities, performance expectations, and accountability measures for staff supporting multiple licensing boards and programs. Balance immediate operational needs with long term bureau goals, monitor progress, and ensure staff have the direction and resources needed to complete work accurately and on time.
• Guide board governance activities\: Oversee staff responsible for coordinating board meetings, agendas, packets, notices, minutes, board communications, action items, and follow up activities. Ensure board processes are well organized, timely, accessible, and consistent with applicable requirements and established administrative practices.
• Implement board actions\: Support Executive Officers and staff in carrying out board directives, licensing decisions, rulemaking related activities, disciplinary or compliance related actions, and other board responsibilities. Ensure staff understand the scope of assigned work, maintain appropriate documentation, and communicate next steps clearly to internal and external stakeholders.
• Ensure regulatory compliance\: Promote consistent application of Montana laws, administrative rules, department policies, open meeting requirements, public records obligations, and licensing procedures. Provide guidance and direction to staff on interpreting requirements, resolving procedural questions, and escalating complex or sensitive matters when appropriate.
• Improve operations and workflows\: Analyze board operations, licensing workflows, service trends, workload data, customer feedback, and recurring concerns to identify inefficiencies, compliance risks, and service gaps. Develop and implement practical improvements that strengthen accuracy, timeliness, consistency, transparency, and customer experience across programs.
• Manage fiscal resources\: Review expenditures, monitor budget activity, forecast operational and resource needs, and support financial planning for assigned boards and licensing programs. Promote responsible stewardship of public funds by aligning resources with statutory responsibilities, program needs, and bureau priorities.
• Build strategic partnerships\: Serve as a liaison among Executive Officers, Board Meeting Executives, bureau supervisors, division leadership, department leadership, board members, licensees, applicants, professional associations, and members of the public. Foster clear communication, consistent practices, respectful problem solving, and shared accountability across licensing programs.
• Represent bureau leadership\: Communicate effectively in internal and external meetings, board meetings, trainings, presentations, and other public settings. Prepare clear, accurate, and audience appropriate reports, briefings, presentation materials, and written communications that explain complex operational, regulatory, licensing, or governance information.