Admissions & Hospital Liaison-Skilled Nursing Center

This position coordinates all admissions into the Skilled Nursing Facility and serves as the facility's primary liaison to hospitals, referral sources, residents, and families. The Admissions/Hospital Liaison gathers the information required by the facility's admission criteria, processes referrals, and develops relationships with hospitals, physicians, discharge planners, case managers, and community agencies to sustain a consistent census and quality mix. The role functions as a resource and problem-resolution channel for residents, families, team members, and the community, adjusting communication to the needs of the audience to promote quality care and a positive resident and family experience.

Essential Functions:

Admissions Coordination

• Gather pre-admission data and interview residents, families, and representatives to collect accurate information, explain the admission process, and determine level of care and the facility's ability to meet the resident's needs.

• Review referral charts and follow up with referring facilities, agencies, and individuals to obtain the medical, social, and financial information needed to process applications.

• Explain the admission agreement, facility philosophy, policies, and procedures; complete admission forms accurately and timely; obtain required signatures; and request advance directive information.

• Conduct on-site nursing assessments at home, hospital, or other facilities, reviewing medical history, medications, and psychosocial needs.

• Admit residents in a welcoming manner: prepare ID bracelet, face sheet, and photos; code diagnoses; and enter all demographic, insurance, and billing data in the ADL system.

• Notify departments and families of admissions, discharges, transfers, and room changes, and contact hospital case managers to monitor hospitalized residents.

Hospital Liaison / Referral Development

• Serve as primary liaison to hospitals, physicians, discharge planners, case managers, and community partners to develop and sustain referral relationships supporting consistent census and quality mix.

• Make calls and visits to referral sources (hospitals, social workers, physicians, discharge planners, home health, clergy, civic and professional organizations, families) to communicate services and secure referrals.

• Field inquiries, provide facility and admission information, and give tours to prospective residents, families, and referral sources.

• Analyze discharge planner information to confirm the facility can meet resident needs, advise them of outcomes, and anticipate and resolve barriers to admission.

• Maintain a referral tracking system to identify trends, build an effective referral plan, and communicate trends to leadership.

• Attend weekly referral development meetings and daily stand-up and admissions meetings, and participate in creating materials that promote the facility.

Resident and Family Experience

• Interact with residents, families, and representatives daily, respond to their questions, and guide them to the appropriate service.

• Coordinate across departments to promote teamwork and a seamless resident and family experience.

• Provide a channel where residents and families can voice issues or complaints without fear that it will compromise their care or future access to care; accept, document, investigate, and resolve complaints and grievances per policy, ensuring proper notifications and interventions.

• Explain resident rights, responsibilities, and complaint procedures to residents, families, and other involved persons, and refer concerns to the appropriate individuals.

Education:

Associate's degree required, Bachelor's degree preferred

Experience:

Two (2) to five (5) years hospital, healthcare or related experience required; skilled nursing experience preferred.

Certification:

N/A

Licensure:

Valid Florida Driver’s License required.

Training:

Knowledge of Microsoft applications required.