Adoption Support Agent

Position: Adoption Support Agent

Department: Course Material Procurement

Reports to: Adoption Support Agent Manager

Location (In-Office): Slingshot Distribution Center | Marion, Indiana

General Job Description: Responsible for preparing all required course materials for the purchasing process. This includes maintaining course material catalogs for assigned accounts, communicating both internally and externally to problem-solve, and customizing research per need to ensure those catalogs are accurate and up to date.

Duties/Responsibilities:

• Initiate, monitor, evaluate, and maintain the accuracy of course material information within a database
• Contact suppliers via written and verbal communications in order to garner necessary information for new products
• Assess potential sourcing issues for adopted course materials and work with multiple teams internally to find viable alternatives
• Interact with and assist faculty and staff at partner universities/colleges concerning course material issues by means of verbal and written communications
• Customize communication and processes for course materials based on service model provided to assigned universities/colleges
• Maintain awareness and understanding of any important dates and deadlines
• Complete research for special projects or requests from manager or school contacts
• Meet weekly with Course Material Procurement team to discuss upcoming strategies, review progress of past week, and problem-solve obstacles of specific tasks.