ADT Travel & Expense Manager

Summary:

The Strategic Sourcing and Procurement teams drive immense value to ADT’s business. Come join this ambitious and passionate team and make an impact at a company that provides safety to millions of people every single day. This role is responsible for strategy, administration, governance, and continuous improvement of optimizing strategic programs and sourcing efforts across ADT’s end-to-end Travel & Expense program. The Travel & Expense Manager will drive policy compliance, traveler experience, financial controls, system effectiveness, supplier performance, risk management, and cost optimization across travel, expense, and corporate card operations.

As a member of the Procurement team, you are responsible for creating and maintaining collaborative partnerships with internal stakeholders and third-party service providers. You will develop a deep understanding of business requirements and leverage that insight to build, manage, and optimize scalable sourcing and supplier strategies that support ADT’s growth and operational excellence.

Duties and Responsibilities:

• Own ADT’s Travel & Expense program including strategy, policy, governance, operations, traveler experience, compliance, financial controls, risk, and cost optimization.
  • Administer SAP Concur Travel, Expense, and Request, including configuration, workflows, audit rules, access, testing, releases, integrations, queue and feed monitoring, troubleshooting, and vendor escalation.
  • Oversee daily expense operations, including report review, reimbursements, T&E inbox and inquiries, policy exceptions, violation notices, and regulatory and retention requirements.
  • Manage the Bank of America corporate card program and reconcile activity with SAP Concur, including card maintenance, limits, controls, feeds, declines, delinquency, fraud or misuse escalation, terminations, and unresolved transactions.
  • Lead sourcing and supplier governance for travel, expense, and card services, including RFx activities, negotiation, contracting, implementation, SLAs, KPIs, business reviews, service issues, and continuous improvement.
  • Manage integrations and data flows across SAP Concur, Bank of America, travel tools, ERP, HRIS, finance, payment, and reporting platforms.
  • Maintain T&E policies, controls, approval and exception processes, communications, training, job aids, change management, and user adoption.
  • Lead duty-of-care and traveler support, including traveler tracking, pre-trip controls, disruption communications, booking and ticket issues, and coordination with Corporate Security and travel suppliers.
  • Monitor spend, compliance, card and booking activity, outstanding expenses, supplier performance, service levels, and traveler satisfaction; identify system and process improvements.
  • Partner with Finance, Accounting, Tax, Treasury, Human Resources, Information Technology, Security, Accounts Payable, and business units on accounting, payments, month-end close, controls, and evolving business needs.

Competencies:

• Strong program, process, and organizational management skills, with the ability to manage priorities and develop scalable governance and sourcing solutions.
  • Analytical and data-driven, translating spend, supplier, and travel data into strategies and operational improvements.
  • Effective at building cross-functional relationships, balancing competing priorities, and collaborating with senior leadership and suppliers.
  • Skilled negotiator and adaptable communicator who builds trust, influences stakeholders, and supports adoption.
  • Action-oriented, with knowledge of travel-industry trends, supplier management, policy administration, and operational best practices.

Qualifications:

• Bachelor’s degree in business, finance, accounting, supply chain, hospitality, information systems, or a related field, plus at least five years of experience in corporate T&E, expense operations, procurement, or related systems.

  • MBA or related master’s degree is a plus; PMP, CPM, CPSM, GTP, CCTE, CRC, CTIE, or similar certification is preferred.
  • Experience managing travel, expense, and corporate card programs, including policy, audits, traveler support, supplier performance, reimbursements, compliance, sourcing, and cost optimization.
  • Experience with Travel Management Companies, booking tools, Global Distribution Systems, New Distribution Capability content, corporate card platforms, risk tools, and traveler-tracking solutions.
  • Knowledge of sourcing, supplier evaluation, contracts, service levels, performance tracking, and travel-policy administration.
  • Experience with T&E integrations across ERP, HRIS, accounting, payment, card, and reporting platforms, including master-data and financial-feed controls.
  • Strong analytical and reporting skills, including spend analytics, scorecards, compliance reporting, dashboards, advanced Excel, and proficiency with PowerPoint, Word, SAP Ariba, and business-intelligence tools.
  • Ability to influence stakeholders, manage suppliers, lead system and process changes, deliver training, and communicate with travelers, business partners, and senior leadership.

  • Hands-on SAP Concur Travel, Expense, and Request administration, including configuration, workflows, audit rules, reporting, access, testing, support, optimization, and experience with Concur Detect by Oversight audit service.