Advanced After Sales Officer

Daily Operations and Technical Support

• Plan and schedule day-to-day field service activities.
• Assign engineers to daily service jobs based on customer requirements and technical expertise.
• Provide timely technical guidance and operational support to field engineers.
• Visit customers periodically to strengthen relationships and understand service requirements.
• Lead the on-site diagnosis and resolution of major or critical customer issues.

Project Execution

• Coordinate with Sales and Project teams to ensure smooth project execution.
• Take direct ownership of critical projects and drive timely completion.
• Oversee system testing, commissioning, documentation, and successful handover to the customer.

Technical Analysis and Customer Reporting

• Conduct detailed technical analysis of site issues and prepare clear, accurate investigation reports.
• Review findings with management and incorporate inputs before finalizing reports.
• Present root cause analysis reports to customers and drive corrective actions through to closure.

Safety and Performance Management

• Ensure consistent use of personal protective equipment and compliance with all safety requirements.
• Promote a zero-incident and zero-accident culture through regular safety talks and follow-ups.
• Monitor individual and team KPIs, follow up on performance, and initiate improvement actions where required.