Advanced Medical Support Assistant

The New Jersey VA Healthcare System has 2 vacancies for an Advanced Medical Support Assistant at the Hackensack VA Clinic and the Newton VA Clinic in the Ambulatory Care Service. The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process. Additionally, the AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include but are not limited to: Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. Develops and maintains effective and efficient communication with the patient, interdisciplinary teams, VA medical centers, and other agencies. Facilitate/process secure messaging with the patient and team, notify patients of normal lab results by mailing lab letter. Develop and manage a tracking system for follow up care such as consults, tests, etc. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work, ekg). Assist in setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Coordinate with their PACT during schedule scrub activities, arranging with supervisor clinic cancellation, blocking, and rescheduling. Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments, scan Non-VA medical documentation, review (ICB) insurance capture buffer daily, address (RTC) return to clinic orders daily, assist team with virtual appointment management. Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: Not available Telework: Ad-hoc available at hiring manager's discretion. Virtual: This is not a virtual position. Functional Statement #: 21X72-A

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.