After Hours Support

Job Title: After Hours Support
Location: Abuja, Nigeria
Job Type: Full-Time
Work Mode: Remote
Salary: ₦400,000–₦600,000

About the Role

Backline Outsourcing is seeking an After Hours Support professional to provide uninterrupted first-level administrative and client support for a Canadian healthcare staffing organization during hours when its primary team is offline.

The successful candidate will ensure urgent matters are addressed promptly and that all after-hours activities are properly documented and handed over to the daytime team.

Key Responsibilities

• Monitor and respond to all after-hours email inboxes within defined SLA windows.
• Answer inbound calls, assess urgency, and escalate emergencies according to established procedures.
• Provide first-level administrative and client support during assigned hours.
• Maintain accurate records of after-hours requests, actions taken, and escalations.
• Complete a thorough and accurate shift handover report at the end of every shift.
• Ensure no urgent client or operational matter goes unaddressed during the after-hours period.

Requirements

• 1–3 years of relevant experience in customer support, administrative support, or a related role.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to follow established procedures.
• Ability to remain calm and make sound decisions when handling urgent matters.
• Strong organizational and documentation skills.
• Ability to work independently as the sole on-shift operator.
• Availability to work North American EST hours.

→ Apply at https://www.tezera.ai/j/after-hours-support-f50c31?utm_source=jnn