AFTER SALES SERVICE TECHNICIAN

Responsibilities

• Respond to customer inquiries and complaints in a timely and professional manner.

• Resolve post-purchase issues, including product returns, replacements, and repairs.

• Coordinate with internal teams to address and follow up on customer concerns.

• Maintain detailed records of customer interactions and issue resolutions.

• Monitor customer feedback and suggest improvements to enhance service quality.

• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.

• Provide product-related information and assistance to customers.

• Contribute to the development and implementation of after-sales service strategies.

Qualifications

• Proven experience in a customer service or after-sales service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Attention to detail and ability to manage multiple tasks simultaneously.