Aftersales Executive (Dealer Management) (Tuas)

[Job ID: 1660025]

Responsibilities

• Monitor and drive achievement of regional aftersales KPIs across dealer networks.
• Support the execution of aftersales strategies, improvement initiatives, and customer satisfaction programmes.
• Build and maintain strong relationships with overseas dealers and coordinate timely support with the Global Service Centre (GSC).
• Administer aftersales service agreements and ensure compliance with contractual and company requirements.
• Coordinate aftersales campaigns, presentations, promotional activities, and dealer improvement programmes.
• Gather dealer feedback, analyse market trends, and recommend process and service enhancements.
• Serve as the key coordination point for dealer aftersales enquiries and support technical issue resolution with internal stakeholders.
• Monitor service response times, warranty claims, spare parts support, and dealer performance metrics.
• Ensure prompt follow-up and closure of dealer requests, service issues, and customer complaints.
• Review and improve aftersales workflows, SOPs, work instructions, and operational documentation.
• Identify process gaps and implement corrective and preventive actions to enhance efficiency.
• Support digitalisation, automation, CRM implementation, and other aftersales system initiatives.
• Prepare KPI dashboards, management reports, presentations, meeting minutes, and action plans.
• Coordinate dealer meetings, training programmes, workshops, audits, product launches, and regional aftersales activities.
• Support departmental budgeting, compliance, audit requirements, and administrative functions.
• Travel overseas to support dealer operations, meetings, training, and service-related activities.

Requirements

• Minimum 2 years of experience in dealer management, aftersales support, or a related function.
• Experience or knowledge of the power generation industry is highly preferred, or relevant experience in a heavy industrial environment.
• Strong presentation and communication skills.
• Willingness and ability to travel overseas frequently.
• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

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EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25152371

EA License no.: 07C5771