Agent - Call Centre - Bengaluru - JP Tech Park - J Grades

Job Purpose
Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.
Responsibilities
Core Responsibilities:
1. Customer Outreach:
• Make outbound calls to customers based on assigned leads or data.
• Introduce HL /LAP products, services, and offers.
• Explain the features and value propositions clearly.
2. Lead Generation:
• Identify customer needs and qualify leads for the sales team.
• Document interactions and update customer records accurately.
3. Sales and Upselling:
• Convince customers to purchase or upgrade products and services.
• Achieve individual sales targets consistently.
• Customer Relationship Management:
• Handle objections and resolve queries efficiently.
4. Reporting and Feedback:
• Maintain accurate call logs and activity reports.
• Provide feedback to management regarding customer trends and challenges.
5. Compliance and Quality Assurance:
• Adhere to company policies, scripts, and call guidelines.
• Ensure compliance with company standards and data protection policy.

Qualification : Graduate , Masters / Postgraduate