Agent, Sales

Prior Experience

Sales Related Experience (preferred).

Education

High school Diploma ( Preferred)

Skills

• Interpersonal and Computer Skill
• Confidentiality
• Multitask
• Strong organizational & problem solving skills
• Fluent in verbal and written English

Main Responsibilities

• Need to be able to prioritize in a fast-paced environment, adjust changing priorities, meet deadlines and work well under pressure
• Provide customer accurate and detailed information of the product/service
• Accounts Information Updates
• Persuade customer to acquire their service. (offer promotions, discounts, bundles)
• Expedites the resolution of customer problems and complaints.
• Maintains financial accounts by processing customer adjustments.
• Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above.

• Other responsibilities or duties as assigned by direct supervisor.

Position measures and reports

• Quality Audits / Supervisions

• Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI’s)