Agent (SR) Inhouse Sales & Customer Service AMS
Task Responsibilities
- The position holder will be responsible for quotations, reservations and booking of cargo shipments in coordination with headquarter in view of space and uplift guarantees freight.
- Analyzing feasibility of a freight transport request (nature of cargo, dimensions, destination..)
- He has to handle customer service requests related to the booking of their shipment and coordinate cargo ground handling actions with the ground handling and/or trucking company.
- He will have to update details on accepted cargo in the Cargolux System in order to allow tracing and final invoicing to customer
Essential Requirements
- General school leaving certificate of secondary education or equivalent
- Previous exposure in a cargo booking office environment is a necessity
- Operational knowledge
- Excellent level in written and spoken Dutch and English
- Communicate effectively and assertively
- Excellent organizational skills
- Ability to meet tight deadlines and to adapt to a rapidly changing environment
- Results and target oriented
- People and team oriented and able to work independently
- Good numeracy and literacy skills
- Fully PC literate in word and excel
Working Conditions
Full-time, permanent position based in Schipol Airport.
- Occasional travel may be required.
- A certificate of good conduct will be required in case of positive selection.