AI-Operation Manager

Company Overview

VGC TECHNOLOGY PTE. LTD. specializes in IT outsourcing managed services as a Microsoft Solutions Partner in Cloud Platform. We focus on Microsoft M365, Azure, Cybersecurity solutions, and are an IMDA preapproved vendor for Cybersecurity, Firewall, and GENAI, supported by a skilled Helpdesk Engineers team.

Job Summary

VGC Technology seeks an experienced AI Operations Manager to lead technical operations, project delivery, and AI transformation initiatives, driving innovation and service excellence in a dynamic managed services environment.

Responsibilities

• Lead and manage technical operations and project delivery teams to ensure timely and quality service delivery
• Drive AI adoption, automation, and process improvements to enhance organizational efficiency and innovation
• Oversee implementation of Microsoft 365, Azure, Security, Copilot, and AI solutions to meet client requirements
• Ensure service excellence by monitoring SLA compliance and maintaining high customer satisfaction levels
• Coach and develop engineers and consultants to build a high-performing, skilled team
• Support customer engagements by resolving technical escalations and conducting service reviews to improve outcomes

Required competencies and certifications

• Demonstrated 5+ years of experience in IT operations, managed services, cloud computing, or cybersecurity
• Strong knowledge and hands-on experience with Microsoft 365, Azure, Microsoft Security, and Copilot technologies
• Proven leadership skills with experience managing teams and delivering projects successfully
• Excellent communication, teamwork, and problem-solving skills to collaborate effectively and resolve issues
• Passion for innovation and continuous learning in AI technologies and related fields

Preferred competencies and qualifications

• Microsoft certifications related to cloud, security, or AI solutions are advantageous

Other Information

Why Join VGC? ✅ Microsoft Solutions Partner ✅ Work with the latest AI & Copilot technologies ✅ Certification & training support ✅ Career growth opportunities ✅ Dynamic and collaborative environment

Apply now and help shape VGC's journey towards becoming a leading AI-Powered Managed Services Provider.