AI Prompt Engineer

Salary: £? - ? per year

• Strong hands-on LLM prompt engineering experience in production environments
• Experience developing conversational AI, chatbots, voice AI, or IVR solutions
• Knowledge of agentic AI architecture, orchestration, and AI agent workflows
• Practical understanding of RAG, prompt evaluation, and grounding
• Experience implementing AI safety, security, and governance controls
• Familiarity with Git, CI/CD, and software deployment processes
• Strong communication skills across technical and business stakeholders
• Desirable: experience with Voice AI, Intelligent Virtual Assistants (IVA), or IVR modernisation
• Desirable: experience in utilities, financial services, or other regulated environments
• Desirable: familiarity with contact centre metrics such as containment, deflection, and CSAT
• Proven production delivery experience as an AI Prompt Engineer, LLM Engineer, or Conversational AI Engineer

• Design, develop, and optimise LLM prompts for chatbots, voice bots, IVR, and messaging channels
• Build agentic AI workflows using tool calling, orchestration, and multi-step reasoning
• Implement RAG, grounding techniques, prompt evaluation, and regression testing
• Develop AI guardrails for Responsible AI, data privacy, PII protection, compliance, and hallucination reduction
• Integrate conversational AI solutions with CRM systems, knowledge bases, and contact centre platforms
• Monitor production AI performance, improve response accuracy, and optimise customer experience
• Manage prompt versioning, Git, CI/CD processes, deployment, and release governance
• Support UAT, go-live activities, and production optimisation

• Agentic AI
• AI
• CI/CD
• CRM
• Git
• Support
• LLM
• RAG
• Security

More:

We are recruiting an experienced AI Prompt Engineer for a six-month contract, with a possible extension, supporting a major digital transformation programme. This hands-on role focuses on production-grade Generative AI solutions across customer service, conversational AI, voice bots, chatbots, and IVR platforms. You will work with engineering, product, and customer experience teams to deliver scalable, secure, and reliable solutions, including agentic AI workflows, RAG, and LLM evaluation frameworks. The role is based in Windsor, Berkshire, with one day per week onsite. The rate is £600 per day.

last updated 41 week of 2026