Air Logistics Customer Care Specialist

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As an Air Logistics Customer Care Specialist, you will play a key role in ensuring an excellent customer experience by providing proactive support, monitoring shipments, and ensuring timely resolution of issues.

How you create impact

• Proactively advise and support customers, monitoring air freight shipments, providing timely updates, and anticipating potential issues to ensure customer satisfaction.

• Handle customer claims and service-related issues, coordinating solutions to prevent disruptions and maintain service quality.

• Maintain accurate customer information, rates, and commercial agreements in internal systems to ensure operational teams have the information needed to execute the service.

• Collaborate with Operations, Revenue, and domestic teams to ensure service commitments and KPIs are met, billing is accurate, and pickups and deliveries are completed according to agreed timelines.

• Monitor customer profitability (GP/KG) to ensure expected margins are achieved.

• Share relevant knowledge and insights with Sales and Account Management teams to support customer relationships.

What we would like you to bring

• Availability to work on-site in León, Guanajuato.

• Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or a related field.

• 2+ years of experience in Air Logistics.

• Knowledge of Freight Forwarding and Customer Service.

• Advanced English proficiency.

• Strong communication and interpersonal skills.

• Customer-oriented mindset and a proactive approach to problem-solving.

What's in it for you

• The opportunity to be part of a global logistics environment.

• The chance to collaborate with different teams and contribute directly to customer satisfaction.

• An opportunity to develop your expertise in Air Logistics and customer relationship management.