Airline Customer Service Agent SFO - Chinese/English Speakers
Description
Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you’re fluent in English and Mandarin or Cantonese, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.
For over 30 years, Pacific Aviation has partnered with the world’s finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success—and we’re excited to welcome new teammates who share these values.
What You’ll Do
- Assist passengers during check-in, boarding, and arrivals
- Verify travel documents and process boarding passes accurately
- Answer questions and offer directions in both English and Mandarin or Cantonese
- Communicate clearly and respectfully with travelers and airline personnel
- Support the overall flow of passenger operations within the terminal
- Deliver consistent, courteous service under pressure in a dynamic airport setting
- Collaborate with team members and supervisors to maintain high service standards
- Uphold airline policies and ensure a secure environment for passengers and staff
Requirements
What You Bring
- Fluent in English and Mandarin or Cantonese (required)
- Strong communication and customer service skills
- Computer literacy and accurate data entry
- Calm, solution-oriented mindset in high-pressure situations
- Physical stamina to stand and walk for extended periods
- Willingness to attend 5 days of required computer training
- Authorized to work in the United States
- Must pass a background check and drug screening
Schedule
- Part-Time
- Must be available 4 days per week, including weekends and holidays
- Shifts may include early mornings, afternoons, evenings, or nights
Benefits
- Hourly Rate: $23.40 per hour
- Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
- 401(k) with company match
- Paid Time Off
- Paid Training
- Uniform Provided
- Discounted BART Clipper card or employee parking permit
- Referral Bonus
- Cell Phone Plan Reimbursement
As published by workable · 16 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- If hired, how soon can you start?
- If you were referred by PA or SAS current Employee, please provide Employee Name
Pick from a list (14)
- Which languages are you capable of speaking fluently or at an advanced level? (Check all that apply)
- Are you at least 18 years of age?
- Available to work a minimum of 4 days , per week (including weekends and holidays)
- Are you a U.S. Citizen or an active Green Card Holder?
- Are you available to attend 5 days of computer training?
- What gender do you identify as?
- Are you a protected veteran?
- Are you Fluent in English and Chinese (conversational and writing)?
- Do you have reliable transportation to and from the job site?
- I authorize Pacific Aviation Corporation to obtain information about me from previous employers and schools.
- I authorize my previous employers and schools that I have attended to disclose to Pacific Aviation Corporation such information about me as Pacific Aviation may request.
- By checking "Yes", I acknowledge that I have read and understood all questions asked on this application and that my answers are true and correct.
- Were you referred by PA or SAS current Employee?
- Please rate your compute skill level: