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TUCSON AIRPORT AUTHORITY

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Airport and Community Engagement Specialist

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Distinguishing Characteristics:

Under general supervision and administrative direction, execute the vision of the Tucson Airport Authority (TAA) Arts and Culture programs, customer service programs, and execute internal communication initiatives at Tucson International Airport (TUS) and Ryan Airfield (RYN). This role will also support and organize internal employee engagement events.

Essential Functions:

The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.

  • Support and advocate for TAA’s Mission, Vision, Guiding Principles and act as a champion and role-model of TAA’s Cultural Fundamentals.

  • Support and execute projects and initiatives that support the President/CEO, Chief Communications Officer, and Director of Corporate Communications and the overall Tucson Airport Authority both internally and externally.

  • Support in the planning and execution of the Annual Meeting and TAA Members and Board of Directors events.

  • Coordinate the execution of the Warm Welcome Volunteer Program, including conducting meetings, sending communications to volunteers on a regular basis, tracking volunteer hours, and providing training.

  • Coordinate and administer internal programs including (but not limited to): Operation of the Military Lounge and other military focused programs, other customer support programs, programs in support of the accessibility of airport facilities to a wide range of users/travelers of all levels of capability and needs, and educational outreach initiatives. This may include tracking supplies, coordinating with other TAA departments for support and maintaining uniform inventory.

  • Assist in the development and execution of departmental strategies; measure progress toward goal accomplishment aligned with the organization’s Strategic Plan; ensure work efforts are aligned with the Strategic Plan priorities; track and document work activities; measure and evaluate results.

  • Coordinate and administer, including setup and teardown, TAA and tenant special events and meetings. This may involve support of the Executive Office of the President/CEO.

  • Make updates to the TAA intranet.

  • Serve as first point of contact for inquiries through our website received from customers, the public, tenants, employees and the community. Respond to inquiries, and route or escalate issues as appropriate.

  • Coordinate the input and processing of invoices and requisitions for payment.

  • Represent the TAA Communications department externally and internally at meetings or events as requested.

  • Partner with TAA’s Business and Commercial Development department and Facilities Maintenance to proactively address situations in the terminals that may impact the customer experience. Address any passenger congestion and flow during normal business hours to support positive customer experiences and influence potential future use of TUS.

  • Coordinate, administer, and escort crews for filming, photography, or TAA events that require support. Verify all TAA requirements are met; coordinate and conduct walkthrough of the areas to be used; coordinate with other TAA departments, as appropriate.

  • Coordinate and administer the Arts Program, including maintaining a current inventory of the permanent art collection; follow established policy, coordinate, and administer the art acquisition program, and oversee the temporary exhibits.

  • Coordinate the performing arts program, including live musical performances in the terminal and coordinate any special events.

  • Coordinate and administer the creative design, installation and removal of holiday décor in the airport terminal complex.

  • Partner with People Operations in support or employee engagement events.

  • Provide staff support to committees or other departments.

  • Ensure your supervisor and/or leadership is kept abreast of critical issues or conditions.

  • Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Command System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.

The above listed functions are not necessarily all the essential functions. Job duties and functions may be expanded or reduced by management based on future changing needs and job requirements.

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