All Programs - Project Coordinator
Position Summary
This position is responsible for providing support to Energy Efficiency Program Delivery team members, ensuring that information is accurate, files are maintained and continuously reviewed, and continuous communication with business contacts is provided. This position is additionally responsible for managing customer grant processing, informing energy advisors of expiring grants and applications, and assisting customers and clients.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Coordinate with Energy Advisors to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications
Maintain, update, and add entries to the program databases accurately. This may require contacting clients and trade allies
Establish proper organization and maintain a proper project file system
Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work
Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the energy efficiency incentives
Provide assistance with customer service, scheduling and other issues as needed
Answer the telephone and assist with mailing materials when needed
Follow up with customers or Trade Allies to obtain information for incomplete applications
Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate incentive changes and disqualifications to customers and Trade Allies
Position Requirements
Education and Experience
High School diploma or equivalent required
1 – 3 years of previous office experience
Required Skills, Knowledge and Abilities
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Committed to diversity and inclusion
Reliable transportation
Licenses & Certifications
Valid driver’s license
Travel Requirements
Willingness to travel up to 5%
Compensation & Benefits: Franklin Energy reasonably expects the starting salary for this position to fall between $24.00 and $28.00/Per-Hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.