Alternate Operations Supervisor - Dallas Comms Center

JOB SUMMARY: Coordinate and oversee daily operations of the Communications Center efficiently, utilizing resources necessary to meet system demands and responsibilities.

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.
2. Assists ground and/or air resources for emergency and non-emergency responses.
3. Coordinates first responder notification of fire departments and other agencies as requried.
4. Receives and keypunches requests for ground and air response.
5. Documents daily activity.
6. Provides pre-arrival instructions using EMD.
7. Trains new Communication Center employees as requested.

QUALIFICATIONS:

1. High School Diploma or GED.
2. National and/or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
3. Emergency Medical Dispatcher (EMD) certification preferred.

INTERPERSONAL REQUIREMENTS:

1. Maintain social, ethical and organizational norms.
2. Achieve accomplishment of all task details, no matter how small.
3. Maintain good personal motivation; develop a sense of ownership of job tasks and results.
4. Must have a sense of urgency for all work performed.
5. Ability to work under the pressure of meeting strict deadlines.
6. Excellent interpersonal and communication skills.