【安全部】安全員 Security Guard

1. 執行各區域的安全維護與控管，確保賓客、員工及飯店財產的安全。
2. 確實執行日夜間例行與機動性安全巡邏，並詳實填寫巡邏紀錄。
3. 負責安全室及消防總機之值勤、監看與異常狀況即時通報。
4. 辦理訪客與外包商之人員識別證件，並執行員工通道、卸貨區及車輛進出管制與引導。
5. 嚴格執行飯店各項鑰匙控管流程。
6. 執行安全事件、客訴或突發狀況的通報、初期處理及完整紀錄。
7. 協助緊急事件（如火警、醫療急救、停電等）的初期應變、疏散引導與初步搶救（含 CPR/AED 設備操作）。
8. 以符合洲際品牌標準的專業與友善態度，提供賓客基本的指引與協助。
9. 確實執行主管各項交辦事項並定時回報。

Operational Security & Patrols
Maintains and controls security across all hotel areas to ensure the safety of guests, employees, and hotel property.
Conducts day and night routine and ad-hoc security patrols, maintaining accurate patrol logs.
Monitors CCTV and fire alarm panels during shifts, promptly reporting any abnormalities.

Access & Asset Control
Manages visitor and contractor ID issuance, executing access control and vehicle guidance at employee entrances and loading docks.
Strictly enforces hotel key control procedures and assists in handling Lost & Found operations.

Incident & Emergency Response
Executes the prompt reporting, initial handling, and thorough recording of security incidents, guest complaints, or unexpected situations.
Assists in initial response, evacuation guidance, and preliminary rescue (including CPR/AED operation) during emergencies such as fire alarms, medical emergencies, or power outages.

Customer Service & Teamwork
Provides guests with friendly guidance and basic assistance in accordance with InterContinental brand standards' professionalism.
Executes and reports on various tasks assigned by supervisors accurately and efficiently.

Accountability
This position reports directly to the Security Manager. The Security Guard is responsible for the frontline execution of daily security operations, ensuring a safe and secure environment for all guests, employees, and hotel properties. This role plays a crucial part in early incident detection, immediate emergency response, and upholding the hotel's overall safety and service standards.