Analyst, Global Partner Programs

Role purpose

Drives seamless cross-functional collaboration to execute Partner Success Programs and improvement initiatives. Functions and teams that contribute to Partner Success include Alliance Managers, Channel Sales, GCO, LCS, Enablement, Product, Support and ACS/APS.

This role will also be responsible for building and maintaining the AI toolset that supports Partner Success efficiency and effectiveness. Effective collaboration across the organization and utilization of AI enables Partner Success to scale with a relatively lean, dedicated team.

Core responsibilities

• Own the source of truth datasets, dashboards and knowledge repositories for Global Partner Programs spanning the Partner Lifecycle (Need to confirm existing sources of truth and Project Lens impact)

• Design, maintain, and improve AI-enabled workflows that summarize partner feedback, synthesize governance inputs, identify recurring issues, draft first-pass status updates, and surface risks or trends.

• Partner with the Global Partner Programs Lead to define what should be automated, what should be human-reviewed, and what requires leadership judgment.

• Convert partner feedback, PSM notes, listening session themes, support issues, enablement activity, and program data into structured insights and recommended actions.

• Maintain the taxonomy, prompts, templates, tagging logic, and quality standards used by AI tools to support Partner Success operations.

• Validate AI-generated outputs for accuracy, relevance, tone, confidentiality, and business judgment before they are used in leadership materials or partner-facing contexts.

• Support governance board reporting by assembling data inputs, summarizing themes, identifying decisions needed, tracking action items, and monitoring follow-through.

• Identify process gaps, data quality issues, inconsistent ownership, and recurring partner friction points that require cross-functional resolution.

• Build repeatable partner insight products such as partner health summaries, readiness snapshots, tier progression views, issue trend summaries, and partner feedback themes.

• Support partner self-service improvements by identifying common partner questions, content gaps, navigation issues, and opportunities for AI-assisted partner guidance.

• Help measure whether Partner Success initiatives are improving partner capability, readiness, experience, and outcomes.

Success profile / competencies

• Strong analytical, operational, and systems-thinking skills.

• Experience using AI tools to improve productivity, synthesis, knowledge management, reporting, or business operations.

• Ability to structure messy qualitative and quantitative inputs into usable insights.

• Strong data stewardship mindset, including data quality, taxonomy, governance, and source-of-truth discipline.

• Strong written communication and ability to produce executive-ready summaries with human judgment.

• Comfort working across multiple functions and translating business questions into data, workflow, or AI-enabled solutions.

• Ability to distinguish between AI-assisted efficiency and decisions that require human ownership.

• Partner operations, business operations, enablement operations, customer success operations, or SaaS program experience preferred.

See above.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

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Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $61,900 to $101,700 per annum.
US: Hiring Range in USD from $31.35 to $63.65 per hour; from: $65,200 to $132,400 per annum. May be eligible for equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC2

Vacancy Type - New Position