Application Analyst, Cadence

Key Responsibilities

• Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments.
• Build and maintain provider templates, appointment types, visit types, scheduling rules, departments, resources, and patient access workflows.
• Configure and support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows.
• Collaborate with operational, clinical, and leadership teams to improve scheduling workflows, patient access processes, and provider utilization.
• Analyze business requirements and translate operational needs into Epic solutions and workflow improvements.
• Support Cadence-related implementations, upgrades, system enhancements, optimization initiatives, and workflow redesign projects.
• Troubleshoot application issues, identify root causes, and implement sustainable solutions.
• Perform system testing, validation, and quality assurance activities for upgrades, new functionality, workflow changes, and optimization efforts.
• Develop and maintain system specifications, workflow documentation, build documentation, test scripts, training materials, and support resources.
• Participate in change management activities and provide end-user education and support.
• Monitor system performance, evaluate user feedback, and recommend process improvements.
• Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality.
• Participate in go-live support, on-call support, and issue resolution activities as needed.

Required Qualifications

• Epic Cadence Certification required.
• Minimum 3 years of hands-on Epic Cadence analyst experience, including direct responsibility for Epic build, configuration, system design, workflow analysis, testing, implementation, and optimization
• Demonstrated experience building and supporting:
  • Provider templates
  • Appointment types
  • Visit types
  • Scheduling rules
  • Departments and resources
  • Referral scheduling workflows
  • Wait lists
  • Patient access workflows
• Experience supporting Epic implementations, upgrades, optimization projects, workflow redesign initiatives, or system conversions.

Preferred Qualifications

• Experience supporting Community Health Centers, FQHCs, or multi-site ambulatory environments.
• Experience serving as the primary Epic Cadence build analyst for an organization or client.