Application Analyst
Summary
An internal IT role at Thomson Medical supporting clinical applications such as the EMR: the analyst gathers stakeholder requirements, proposes IT solutions, troubleshoots system issues to SLA, maintains documentation, coordinates UAT, and delivers end-user training.
Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping. If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!
We are looking for a dynamic and energetic team-player who is keen to join our team with the following job responsibilities:
JOB SUMMARY
The Application Analyst supports the implementation, maintenance and operation of clinical IT applications, including the Electronic Medical Record (EMR) system and other clinical management systems. The role works closely with hospital and clinical stakeholders to ensure that IT applications effectively support operational and business requirements.
PRIMARY DUTIES & RESPONSIBILITIES
Work closely with business stakeholders to understand business processes and operational requirements.
Collaborate with the team to propose appropriate IT solutions to streamline and improve business operations.
Troubleshoot and resolve daily IT system issues within agreed SLAs, working closely with vendors, key stakeholders and cross-functional teams.
Prepare and maintain IT system documentation, including functional specifications, design specifications, test specifications, operating procedures and user guides.
Plan, coordinate and support User Acceptance Testing (UAT).
Conduct end-user training and provide user support as required.
SECONDARY DUTIES & RESPONSIBILITIES
Support the Reporting Officer in the procurement, acquisition and implementation of IT systems.
Provide coverage for team members during their absence, where required.
Perform any other job-related duties as assigned.
Demonstrate a strong work ethic and commitment to meeting project timelines, deliverables and objectives in a fast-paced environment.
REQUIREMENTS
Degree in Information Technology or equivalent.
Fresh graduates are welcome to apply.
Good knowledge of process and workflow mapping and analysis.
Proficient in Microsoft Office applications, including Excel and PowerPoint.
Good written and spoken English.
Prior experience as an Application Analyst will be an advantage.
Experience in IT system implementation, preferably involving EMR, clinic/laboratory/radiology systems or NEHR onboarding, will be an advantage.
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If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities
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We regret to inform that only shortlisted candidates would be notified.