Application Engineer-Application Development-Applications Development Engineering
- Perform thorough manual testing and conversation flow optimization, verifying accuracy of intent detection, entity recognition, and backend integration for enhanced chatbot performance.
- Drive best practices in conversation design, optimization, and NLP (Natural Language Processing) model tuning for improved response accuracy and user satisfaction.
- Contribute to and oversee the migration of conversational platforms (e.g., Khoros to DFCX) ensuring smooth transitions, system integrity, and feature parity.
- Lead and mentor team members in Dialogflow CX design patterns, integration strategies, and GCP tool utilization.
Bachelor's Degree