Application Engineer - Dental

• Provide comprehensive pre‑sales and after‑sales technical support services, including but not limited to pre‑sales demonstrations, product installation and debugging, equipment usage training, after‑sales problem solving, and equipment maintenance.
• Responsible for training clients on newly launched application solutions and product functions.
• Create application cases, technical documents, training materials, etc.
• Record and maintain after‑sales data, organize and analyse it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem‑solving progress, and promote continuous product optimisation.
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions.
• Support on‑site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems.
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism.
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Base: Riyadh, Dammam - Remote

Language: English & Arabic

Job Description

• Provide comprehensive pre‑sales and after‑sales technical support services, including but not limited to pre‑sales demonstrations, product installation and debugging, equipment usage training, after‑sales problem solving, and equipment maintenance.
• Responsible for training clients on newly launched application solutions and product functions.
• Create application cases, technical documents, training materials, etc.
• Record and maintain after‑sales data, organise and analyse it, and promptly report product technical issues to direct supervisors and the R&D department, follow up on problem‑solving progress, and promote continuous product optimisation.
• Assist R&D in testing new product software and hardware and new materials, and provide feedback on improvement suggestions.
• Support on‑site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems.
• Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism.
• Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Job Requirements

• Dental‑related major, or experience in the dental industry, with basic knowledge of computer software and hardware.
• Possess knowledge of equipment software and hardware, and provide service support for dental‑related products.
• Proficiency in English and Farsi.
• No work experience required; good speaking, listening, reading, and writing skills.
• Proactive, responsible, studious, analytical, quick learner, communicator, and a team player.
• Base location: Riyadh, Dammam.