Application & Infrastructure Analyst II - Senior Infrastructure Analyst

** This posting is for a temporary full-time position that may last up to six (6) months **

The Technology Services Branch requires one (1) self-motivated individual to ensure the efficient operation, maintenance, and administration of the Edmonton Police Service’s physical and virtual infrastructure. Roles and responsibilities include\:

• Administer, maintain, and troubleshoot Microsoft Entra ID, Microsoft 365, and Microsoft Azure infrastructure and services.
• Provide technical guidance and troubleshooting support to junior team members for issues related to Microsoft Entra ID and Microsoft 365.
• Independently and efficiently diagnose, troubleshoot, and resolve complex technical issues related to Microsoft Entra ID and Microsoft 365.
• Collaborate with team members and cross-functional IT teams to investigate and resolve complex identity, Microsoft 365, and infrastructure-related issues.
• Assist with long-term planning, lifecycle management, and proactive improvements for Microsoft Entra ID and Microsoft 365 environments.
• Perform approved audits and reviews of Microsoft Entra ID, Microsoft 365, and other infrastructure resources.
• Provide in-depth technical expertise in the operation and maintenance of server, storage, and security solutions to support the integrity, availability, and reliability of corporate data and services.
• Perform daily administration, maintenance, and troubleshooting of Active Directory, Public Key Infrastructure (PKI), remote access, and Identity and Access Management (IAM) services.
• Monitor, maintain, and troubleshoot Veeam backup and recovery solutions.
• Monitor and analyze the performance, availability, and health of Windows Server infrastructure, and troubleshoot complex infrastructure and system performance issues.
• Maintain a working knowledge of virtual infrastructure consisting of VMware ESXi hosts, Fibre Channel storage arrays, and disaggregated hyperconverged infrastructure (dHCI) storage technologies.
• Receive, prioritize, document, troubleshoot, and resolve complex and varied infrastructure support requests using diagnostic and service request tracking tools, including hands-on technical support where required.
• Monitor system logs and network activity for unusual or suspicious behavior and assist with investigation and remediation.
• Support the implementation of Microsoft Defender security solutions on Windows Servers
• Maintain existing technical documentation, procedures, and operational records, and create new documentation as required.
• Perform other related duties as required.