Application Operations Management (Mobile App Online Services)

About Us

ÆON Thana Sinsap (Thailand) PLC (AEONTS) is a Financial Services company located in Bangkok City, Thailand Our company provides a range of services including loans, credit cards, Insurance Broker and installment programs to our customers. We are committed to providing exceptional customer experience and value to our customers.

About job

The Application Operations Manager is responsible for overseeing the day-to-day operations and stability of core digital platforms, including a Mobile App, Corporate Website, and LINE Official Account. In this role, you will lead and mentor the IT Support team with a strong service mindset, monitor live transactions, and manage production incidents. You will also manage process improvement projects and special assignments to continuously elevate digital service quality.

Key responsibilities

• Oversee daily operations to keep the Mobile App, Corporate Website, and LINE Account running smoothly

• Act as the main contact point linking IT Support, Development teams, Business units, and external Vendors

• Track live Transaction Status and Service Status using system monitoring tools

• Spot errors, API timeouts, or transaction failures early and coordinate with Developers to fix them before user impact

• Prepare regular operational health reports for management review

• Lead, support, and mentor junior team members with a strong service-oriented mindset

• Take charge as Incident Commander during system outages to lead recovery efforts and team communication

• Organize Root Cause Analysis (RCA) reviews after major issues to identify true causes

• Manage and execute service improvement projects to boost support efficiency and system stability

• Build and update Standard Operating Procedures (SOPs) and clear escalation guidelines

Requirements:

• Bachelor's degree in IT, Computer Science, MIS, or a related field

• 5+ years of experience in IT Support, Service Desk, or Online Operations, with at least 2 years in a leadership or management role

• Proven experience in leading or supervising support teams for Mobile Apps or Web platforms

• Basic understanding of Mobile Apps (iOS/Android), Web platforms, and API connections

• Practical knowledge of IT Support processes, Incident Management, and Project Coordination

• Strong service mind with empathy and care for both end-users and team members

• Calm under pressure with good problem-solving and decision-making abilities

• Good leadership, coaching, and project management skills

Location : Sermmit Tower (Work from office)

If you are interested in the above position, please send your full resume to HRSSC-Recruitment (••••@aeon.co.th) Tel. 02-•••-•771