Application Security Engineer
Key purpose:
The Application Security Engineer is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Duties and responsibilities:
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Expected to take ownership of relevant technologies according to domain or specialization.
- Conduct monthly random review of incidents and service requests, analyze, and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company
- Proactively identify opportunities for work optimization including opportunities for automation
Qualifications and experience:
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Certified in the following technologies
- Security +
- Higher certifications in the flowing key vendors
- Fortinet (NSE 5 7)
- Networking certifications