Application Support Analyst

The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.

Customer Support

• Solves problems through critical analysis, consultative questioning and relationship building

• Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution

• Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts

• Receives, assesses, and prepares data from customers for conversion from older software versions

• Documents all customer contact for future reference, you must be able to channel your inner librarian

Learning & Development

• Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported

• Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes

Qualifications & Experience

• Post-secondary education or equivalent experience

• Passionate about tech and how tech solves business problems

• Able to learn quickly

• Stellar verbal & written communications are a must

• Experience supporting complex and highly configurable enterprise software applications

#LI-Hybrid