Application Support Analyst (MariaDB, SQL, Digital Asset Custody, Kibana, Blockchain, Unix)
Posted
EVYONIC SOLUTIONS PTE. LTD. Application Support Analyst (MariaDB, SQL, Digital Asset Custody, Kibana, Blockchain, Unix)
Summary
Provides 24/7 application and production support for enterprise blockchain and digital asset custody platforms: handling incident management, root cause analysis, monitoring via Grafana/Kibana, and troubleshooting Linux/Unix systems and SQL databases (MySQL/MariaDB).
Responsibilities
- Oversee application and production support for enterprise systems, maintaining service continuity and operational efficiency.
- Coordinate incident management processes, including issue assessment, prioritisation, escalation and resolution within agreed timelines.
- Investigate application and infrastructure failures through technical troubleshooting to minimise operational disruptions.
- Perform system monitoring and log analysis using Grafana and Kibana/OpenSearch to detect anomalies and performance-related issues.
- Execute Root Cause Analysis (RCA) and recommend corrective measures to improve application reliability.
- Administer Linux/Unix environments and investigate database-related issues using SQL, MySQL and MariaDB.
- Support blockchain and digital asset platforms while coordinating with technical teams to address application-related concerns.
- Manage technical support and customer/client support activities, ensuring consistent service delivery across 24/7 production operations.
Requirements
- 6+ years of experience in application support, production support or IT operations.
- Strong experience in incident management, technical support and troubleshooting within enterprise application environments.
- Hands-on experience with monitoring and log analysis tools, particularly Grafana and Kibana/OpenSearch.
- Strong experience in Root Cause Analysis (RCA), problem investigation and production issue resolution.
- Hands-on experience with Linux/Unix operating systems and relational databases, including MySQL and MariaDB, with proficiency in SQL.
- Experience in supporting blockchain-based applications and digital asset platforms, preferably in financial services or trading environments.
- Strong experience in customer/client support, technical coordination and application issue management.
- Experience in managing production support operations, service escalations and application availability in a 24/7 environment.