Application Support Analyst (MariaDB, SQL, Digital Asset Custody, Kibana, Blockchain, Unix)

Responsibilities

• Oversee application and production support for enterprise systems, maintaining service continuity and operational efficiency.
• Coordinate incident management processes, including issue assessment, prioritisation, escalation and resolution within agreed timelines.
• Investigate application and infrastructure failures through technical troubleshooting to minimise operational disruptions.
• Perform system monitoring and log analysis using Grafana and Kibana/OpenSearch to detect anomalies and performance-related issues.
• Execute Root Cause Analysis (RCA) and recommend corrective measures to improve application reliability.
• Administer Linux/Unix environments and investigate database-related issues using SQL, MySQL and MariaDB.
• Support blockchain and digital asset platforms while coordinating with technical teams to address application-related concerns.
• Manage technical support and customer/client support activities, ensuring consistent service delivery across 24/7 production operations.

Requirements

• 6+ years of experience in application support, production support or IT operations.
• Strong experience in incident management, technical support and troubleshooting within enterprise application environments.
• Hands-on experience with monitoring and log analysis tools, particularly Grafana and Kibana/OpenSearch.
• Strong experience in Root Cause Analysis (RCA), problem investigation and production issue resolution.
• Hands-on experience with Linux/Unix operating systems and relational databases, including MySQL and MariaDB, with proficiency in SQL.
• Experience in supporting blockchain-based applications and digital asset platforms, preferably in financial services or trading environments.
• Strong experience in customer/client support, technical coordination and application issue management.
• Experience in managing production support operations, service escalations and application availability in a 24/7 environment.